Danish Speaking Solutions Consultant - Work In Sofia, Bulgaria

Mercier Consultancy MD; København; On-site; DKK 167,000 - 250,000; Full time

Benefits offered by this job

Competitive Monthly Salary

Fully Paid Training

Comprehensive Health Insurance

Fully Paid Relocation Package

Monthly Performance Bonus

Career growth opportunities

Job summary

Mercier Consultancy Group is hiring a Danish-speaking Solutions Consultant to join our Customer Support Services team in Bulgaria. You will provide expert Danish-language assistance, manage inquiries across channels, and document interactions in the CRM to ensure a seamless client experience.

The role offers fully paid training, a relocation package, competitive salary, and potential bonuses, with opportunities for professional growth within our global network.

Qualifications

• Danish language fluency (spoken and written) is required.
• Experience in Customer Support Services or similar client-facing roles.
• Strong problem-solving and communication skills.
• Ability to thrive in a multicultural environment and take initiative.

Responsibilities

• Serve as the primary contact for Danish-speaking customers with high-level support.
• Resolve complex inquiries via multiple channels while maintaining service standards.
• Document interactions accurately in the CRM for a smooth client experience.
• Identify recurring issues and collaborate to implement long-term improvements.
• Support team KPIs by maintaining high service quality and satisfaction.

Skills

Danish language

Customer service

Multicultural communication

Problem solving

Proactive attitude

Job description

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm, recognized for bridging the gap between high-caliber talent and global industry leaders. We pride ourselves on delivering bespoke recruitment solutions that empower professionals to excel in the competitive Customer Support Services landscape while advancing their international careers.

Danish Speaking Solutions Consultant

Mercier Consultancy Group is a premier international staffing firm, recognized for bridging the gap between high-caliber talent and global industry leaders. We pride ourselves on delivering bespoke recruitment solutions that empower professionals to excel in the competitive Customer Support Services landscape while advancing their international careers.

Job Overview

We are currently sourcing exceptional talent for a Danish Speaking Solutions Consultant position in Bulgaria. This role is a fantastic opportunity to join a world-class team in the Customer Support Services sector, where your linguistic expertise will directly influence client satisfaction and service delivery in one of the most exciting jobs in Bulgaria.

Key Responsibilities

• Act as the primary point of contact for Danish-speaking customers, providing high-level technical and administrative support
• Resolve complex inquiries through multiple channels, maintaining the high standards expected in the Customer Support Services industry
• Document all interactions accurately within the CRM to ensure a seamless service experience for every client
• Identify recurring customer issues and collaborate with internal departments to implement long-term service improvements
• Contribute to team KPIs by maintaining high service efficiency and customer satisfaction scores
• Provide expert guidance to clients, ensuring they get the most value out of our service offerings
• Stay updated on company policies and service updates to provide precise, professional information to the Danish-speaking market

Requirements

• Native or fluent Danish (spoken and written)
• Valid EU passport (mandatory)
• Proven experience in Customer Support Services or a similar client-facing environment
• Strong problem-solving skills and a passion for helping others
• Excellent communication skills and the ability to thrive in a multicultural environment
• A proactive attitude towards starting your career in one of the most sought-after Danish-speaking jobs

Benefits

What We Offer

• Competitive Monthly Salary
• Fully Paid Training to ensure you hit the ground running
• Comprehensive Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel) to facilitate your move to Bulgaria
• Monthly Performance Bonus linked to your dedication and success
• Professional growth opportunities within the global Customer Support Services industry
• And Much More..

Life in Bulgaria

Bulgaria is a hidden gem in Eastern Europe, offering a perfect blend of ancient history, modern city life, and stunning natural landscapes. By choosing one of these Danish-speaking jobs, you will experience a vibrant culture, a warm climate, and an incredibly affordable cost of living. Bulgaria continues to attract top international talent due to its unique charm and thriving business hubs.

Living in Bulgaria means enjoying world-class cuisine, a buzzing nightlife in Sofia, and convenient travel access to the rest of Europe. With our fully paid relocation package, starting your new Danish Speaking Solutions Consultant position in Bulgaria is effortless. Join a thriving expat community and elevate your quality of life in beautiful Bulgaria today.