Danish-Speaking Service Desk Engineer (Onsite)

LTM; København; On-site; DKK 420,000 - 500,000; Full time

Job summary

LTM, a Larsen & Toubro company, is seeking a Service Desk Engineer (Danish Speaking) to provide Level 1 support to Danish users onsite in Denmark. The role emphasizes strong customer service, ITIL practices, and collaboration with global teams.

Key duties include handling calls, tickets, and basic troubleshooting for Windows OS, O365, AD, and printer/desktop hardware. Proactive incident management and SLA adherence are essential for success.

Qualifications

• Immediate joiner with ITIL knowledge.
• Experience in Windows/OS/Hardware/Software installation/O365/Teams issue.
• Danish language proficiency (Professional/Native level) is mandatory.

Responsibilities

• Provide L1 technical support through phone, chat, email, and ticketing systems.
• Handle inbound calls and service desk tickets from end users.
• Troubleshoot and resolve basic technical issues related to Windows operating systems and applications.
• Diagnose and support LAN/WAN and internet connectivity issues.
• Escalate unresolved incidents to appropriate resolver groups through the ITSM tool.
• Install, configure, upgrade, and troubleshoot Windows operating systems and authorized desktop applications.
• Support and troubleshoot printers and desktop/laptop hardware issues.
• Perform preventive maintenance on desktops, laptops, and printers.
• Configure and customize desktop hardware according to business requirements.
• Manage Office 365 user accounts, mailboxes, and distribution lists.
• Administer Active Directory user accounts, including account creation, modification, and password resets.
• Assist users with software, hardware, and peripheral device-related queries.
• Take ownership of incidents and service requests and maintain accurate documentation in the ITSM tool.
• Configure and support mobile devices (iPhone, iPad, and Android) for email and business applications.
• Identify and elevate critical issues that may impact business operations.
• Contribute to service improvements and achievement of project KPIs and SLAs.

Skills

Windows OS

Office 365

Active Directory

Citrix

Networking

Mobile OS

Antivirus

Outlook

Mac OS

Virtualization

Web-based apps

Job description

LTM, a Larsen & Toubro company, is seeking a Service Desk Engineer (Danish Speaking) to provide Level 1 support to Danish users onsite in Denmark. The role emphasizes strong customer service, ITIL practices, and collaboration with global teams.

Key duties include handling calls, tickets, and basic troubleshooting for Windows OS, O365, AD, and printer/desktop hardware. Proactive incident management and SLA adherence are essential for success.