Consultant

LTM; København; On-site; DKK 420,000 - 500,000; Full time

Job summary

LTM, a Larsen & Toubro company, is seeking a Service Desk Engineer (Danish Speaking) to provide Level 1 support to Danish users onsite in Denmark. The role emphasizes strong customer service, ITIL practices, and collaboration with global teams.

Key duties include handling calls, tickets, and basic troubleshooting for Windows OS, O365, AD, and printer/desktop hardware. Proactive incident management and SLA adherence are essential for success.

Qualifications

• Immediate joiner with ITIL knowledge.
• Experience in Windows/OS/Hardware/Software installation/O365/Teams issue.
• Danish language proficiency (Professional/Native level) is mandatory.

Responsibilities

• Provide L1 technical support through phone, chat, email, and ticketing systems.
• Handle inbound calls and service desk tickets from end users.
• Troubleshoot and resolve basic technical issues related to Windows operating systems and applications.
• Diagnose and support LAN/WAN and internet connectivity issues.
• Escalate unresolved incidents to appropriate resolver groups through the ITSM tool.
• Install, configure, upgrade, and troubleshoot Windows operating systems and authorized desktop applications.
• Support and troubleshoot printers and desktop/laptop hardware issues.
• Perform preventive maintenance on desktops, laptops, and printers.
• Configure and customize desktop hardware according to business requirements.
• Manage Office 365 user accounts, mailboxes, and distribution lists.
• Administer Active Directory user accounts, including account creation, modification, and password resets.
• Assist users with software, hardware, and peripheral device-related queries.
• Take ownership of incidents and service requests and maintain accurate documentation in the ITSM tool.
• Configure and support mobile devices (iPhone, iPad, and Android) for email and business applications.
• Identify and elevate critical issues that may impact business operations.
• Contribute to service improvements and achievement of project KPIs and SLAs.

Skills

Windows OS

Office 365

Active Directory

Citrix

Networking

Mobile OS

Antivirus

Outlook

Mac OS

Virtualization

Web-based apps

Job description

Role description

LTM — a Larsen & Toubro company — is an AI-centric global technology services company and the Business Creativity partner to the world’s largest and most disruptive enterprises. We bring human insights and intelligent systems together to help clients create greater value at the intersection of technology and domain expertise. Our capabilities span integrated operations, transformation, and business AI — enabling new ways of working, new productivity paradigms, and new roads to value. Together with over 87,000 employees across 40 countries and our global network of partners, LTM owns business outcomes for our clients, helping them not just outperform the market, but to Outcreate it.

Overview

LTM — a Larsen & Toubro company — is an AI-centric global technology services company and the Business Creativity partner to the world’s largest and most disruptive enterprises. We bring human insights and intelligent systems together to help clients create greater value at the intersection of technology and domain expertise. Our capabilities span integrated operations, transformation, and business AI — enabling new ways of working, new productivity paradigms, and new roads to value. Together with over 87,000 employees across 40 countries and our global network of partners, LTM owns business outcomes for our clients, helping them not just outperform the market, but to Outcreate it.

Website

Role — Service Desk Engineer (Danish Speaking)

Working Model

Onsite 5 Days

Type of Hiring

Both Full Time and Fixed Term Employemet

Duration

Till 2027 and extendable

Looking for

Immidiate joiner with ITIL knowledge

Does experience need to be Domain Specific -

Windows/OS/Hardware/Software installation/O365/Teams issue

About The Role

We are looking for an experienced Engineer - Service Desk Operations to provide Level 1 (L1) technical support to Danish-speaking users. The role involves handling inbound calls, service requests, and incident tickets while ensuring timely resolution of technical issues and adherence to service level agreements (SLAs). The ideal candidate will have strong customer service skills, excellent communication abilities, and a solid understanding of IT service management practices.

Note:

Danish language proficiency (Professional/Native level) is mandatory.

Key Responsibilities

• Provide L1 technical support through phone, chat, email, and ticketing systems.
• Handle inbound calls and service desk tickets from end users.
• Troubleshoot and resolve basic technical issues related to Windows operating systems and applications.
• Diagnose and support LAN/WAN and internet connectivity issues.
• Escalate unresolved incidents to appropriate resolver groups through the ITSM tool.
• Install, configure, upgrade, and troubleshoot Windows operating systems and authorized desktop applications.
• Support and troubleshoot printers and desktop/laptop hardware issues.
• Perform preventive maintenance on desktops, laptops, and printers.
• Configure and customize desktop hardware according to business requirements.
• Manage Office 365 user accounts, mailboxes, and distribution lists.
• Administer Active Directory user accounts, including account creation, modification, and password resets.
• Assist users with software, hardware, and peripheral device-related queries.
• Take ownership of incidents and service requests and maintain accurate documentation in the ITSM tool.
• Configure and support mobile devices (iPhone, iPad, and Android) for email and business applications.
• Identify and elevate critical issues that may impact business operations.
• Contribute to service improvements and achievement of project KPIs and SLAs.

Required Technical Skills

• Microsoft Windows OS
• Office 365 (O365)
• Active Directory
• Citrix
• Networking (LAN/WAN)
• Mobile Operating Systems (Android & iOS)
• Antivirus Solutions
• Basic understanding of:
• Outlook
• Mac OS
• Virtualization concepts
• Web-based and installed applications

Preferred Skills

• Exchange Server Technologies
• VMware and Virtualization Technologies
• Infrastructure Support Knowledge

Desired Competencies

• Strong customer focus and service orientation
• Excellent verbal and written communication skills
• Effective problem-solving and troubleshooting abilities
• Ability to work collaboratively in a team environment
• Strong ownership and accountability
• Knowledge of ITIL processes (Incident, Service Request, Change, and Problem Management)

Experience

• Experience in Service Desk, Helpdesk, Desktop Support, or Technical Support environments.
• Hands-on experience resolving end-user technical issues via phone, chat, email, and remote support tools.
• Experience supporting Danish-speaking users is highly preferred.