Danish-Speaking Customer Excellence Agent

Lunar ApS; Denmark; On-site; DKK 312,000 - 402,000; Full time

Benefits offered by this job

On-site work

Free gym access

Pension and health insurance

Job summary

Lunar ApS in Copenhagen, Denmark, is seeking a Customer Excellence Agent to handle calls and emails, assisting customers with app questions and account issues, and turning frustrating moments into positive experiences.

The role requires full professional proficiency in Danish and solid English, with KPI-driven targets and a collaborative team environment. On-site work with pension, health insurance, and gym access.

Qualifications

• Full professional proficiency in Danish (written and spoken).
• Solid working English.
• Genuinely energised by talking to people and solving problems.

Responsibilities

• Be the voice of Lunar — handling customer calls and emails, helping customers with app questions and account issues.
• Hit targets across quality and efficiency, including talk time, resolution, and CSAT.
• Collaborate with your team, share learnings, and help the team improve together.

Skills

Danish proficiency

English proficiency

Communication

KPI-driven

Job description

Lunar ApS in Copenhagen, Denmark, is seeking a Customer Excellence Agent to handle calls and emails, assisting customers with app questions and account issues, and turning frustrating moments into positive experiences.

The role requires full professional proficiency in Danish and solid English, with KPI-driven targets and a collaborative team environment. On-site work with pension, health insurance, and gym access.