Junior IT Help Desk - Europe Support

Dustin AB; Denmark; Remote; DKK 360,000 - 540,000; Full time

Job summary

Dustin AB is seeking a Service Desk Representative to deliver exceptional first-line IT support to customers across Europe, combining technical know-how with a customer-focused mindset.

You will troubleshoot issues, log and manage cases per ITIL, collaborate with Delivery, Operations and Sales to ensure quick, accurate resolutions, and maintain SLA commitments. Fluent English and Danish are required for this role.

Qualifications

• Experience in customer service or support is beneficial.
• Fluency in English and Danish is required.
• Interest in IT and willingness to learn new technologies.

Responsibilities

• Provide first-line support to customers via phone and email.
• Troubleshoot and resolve technical issues with colleagues and specialist teams.
• Manage and follow up on support cases according to ITIL processes, ensuring SLA compliance.

Skills

Customer service

IT knowledge

Problem solving

Communication

Tools

ITIL

Job description

Dustin AB is seeking a Service Desk Representative to deliver exceptional first-line IT support to customers across Europe, combining technical know-how with a customer-focused mindset.

You will troubleshoot issues, log and manage cases per ITIL, collaborate with Delivery, Operations and Sales to ensure quick, accurate resolutions, and maintain SLA commitments. Fluent English and Danish are required for this role.