Danish-Speaking Fintech Support Analyst – Sofia

Mercier Consultancy Group; Denmark; On-site; DKK 77,000 - 119,000; Full time

Benefits offered by this job

Competitive monthly salary

Fully paid training

Health insurance

Fully paid relocation package

Monthly performance bonus

Career growth opportunities

Job summary

Mercier Consultancy Group is seeking a Danish Speaking Customer Support Analyst – Fintech in Sofia, Bulgaria. You will handle digital banking queries, assist fintech users, and collaborate with technical teams to resolve platform issues in a fast-paced, on-site international environment.

The ideal candidate is fluent in Danish, has customer service or technical support experience, and demonstrates strong analytical skills.

Qualifications

• Native or fluent Danish, both spoken and written.
• Experience in customer service or technical support preferred.
• Strong analytical skills and attention to detail.

Responsibilities

• Provide high-level assistance to clients regarding digital banking platforms and fintech applications.
• Resolve complex payment processing, transaction, and account-related inquiries with precision.
• Maintain clear, professional communication in Danish to ensure superior user satisfaction.
• Analyze account security and fraud prevention within FinTech regulatory framework.
• Collaborate with internal technical teams to troubleshoot platform issues.
• Educate users on new product features and fintech service integrations.
• Ensure compliance with international financial regulations while maintaining data integrity.

Skills

Danish language

Customer support

Attention to detail

Analytical skills

Job description

Mercier Consultancy Group is seeking a Danish Speaking Customer Support Analyst – Fintech in Sofia, Bulgaria. You will handle digital banking queries, assist fintech users, and collaborate with technical teams to resolve platform issues in a fast-paced, on-site international environment.

The ideal candidate is fluent in Danish, has customer service or technical support experience, and demonstrates strong analytical skills.