Danish Speaking Customer Support Analyst - Fintech - Work In Sofia, Bulgaria

Mercier Consultancy MD; København; On-site; DKK 100,000 - 142,000; Full time

Benefits offered by this job

Competitive salary

Training

Health insurance

Relocation package

Performance bonus

Career growth

Job summary

Mercier Consultancy Group is seeking a Danish-speaking Customer Support Analyst for a Fintech role in Sofia, Bulgaria. You will assist clients with digital banking platforms and fintech applications, providing high-quality support in Danish.

In this on-site position, you will resolve payment processing inquiries, analyze security issues, and collaborate with internal technical teams to elevate platform reliability. A relocation package and health insurance are provided.

Qualifications

• Native or fluent Danish (spoken and written)
• Valid EU passport
• Interest in FinTech and digital financial trends
• Previous experience in customer service or technical support preferred
• Excellent analytical skills and attention to detail
• Ability to thrive in an on-site international corporate environment

Responsibilities

• Provide high-level assistance to clients regarding digital banking platforms and fintech applications
• Resolve complex payment processing, transaction, and account-related inquiries with precision
• Maintain clear, professional communication in Danish to ensure superior user satisfaction
• Analyze account security and fraud prevention protocols within the FinTech regulatory framework
• Collaborate with internal technical teams to troubleshoot and elevate platform-specific issues
• Educate users on new product features and sophisticated fintech service integrations
• Ensure compliance with international financial regulations while maintaining data integrity

Skills

Danish language

Customer service

Analytical skills

FinTech interest

On-site work

Job description

Danish Speaking Customer Support Analyst - Fintech

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm dedicated to connecting top-tier talent with industry-leading organizations across Europe. We specialize in sourcing high-caliber professionals for elite roles, ensuring that our partners thrive by building world-class teams in the most dynamic sectors.

Job Overview

We are currently seeking a motivated professional for a Danish Speaking Customer Support Analyst - Fintech position in Bulgaria, based in the vibrant city of Sofia. This is a unique opportunity to advance your career within the rapidly evolving FinTech industry while enjoying a comprehensive support package designed for a seamless international transition.

Key Responsibilities

• Provide high-level assistance to clients regarding digital banking platforms and fintech applications
• Resolve complex payment processing, transaction, and account-related inquiries with precision
• Maintain clear, professional communication in Danish to ensure superior user satisfaction
• Analyze account security and fraud prevention protocols within the FinTech regulatory framework
• Collaborate with internal technical teams to troubleshoot and elevate platform-specific issues
• Educate users on new product features and sophisticated fintech service integrations
• Ensure compliance with international financial regulations while maintaining data integrity

Requirements

• Native or fluent Danish (spoken and written)
• Valid EU passport (mandatory)
• A keen interest in the FinTech industry and digital financial trends
• Previous experience in customer service or technical support is highly preferred
• Excellent analytical skills and attention to detail
• Ability to thrive in an on-site international corporate environment

Benefits

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Monthly Performance Bonus
• Opportunities for career growth in one of the leading Danish-speaking jobs in the region
• And Much More..

Life in Bulgaria

Choosing one of our open jobs in Bulgaria means embracing a culture rich in history, breathtaking mountain landscapes, and a surprisingly mild climate. Bulgaria is rapidly emerging as a European tech hub, offering a unique blend of ancient charm and modern innovation that makes life here both affordable and culturally enriching.

When you relocate to take on this Danish Speaking Customer Support Analyst - Fintech position in Bulgaria, you will discover a high quality of life, a world-class culinary scene, and an incredibly welcoming expatriate community. Living in Bulgaria provides the perfect balance between professional ambition and personal exploration.