Danish Customer Support Analyst - Sofia

Cross Border Talents; København; On-site; DKK 360,000 - 480,000; Full time

Benefits offered by this job

Relocation package available

Structured onboarding

Career development opportunities

Career development

Impact on fintech experience

Job summary

A leading fintech company in Copenhagen is seeking a Danish-speaking Customer Support Analyst to provide exceptional support for users. You will manage inquiries about payments and accounts while ensuring high-quality service. Ideal candidates are fluent in Danish and English, possess strong communication skills, and have experience in customer support roles. The role offers a relocation package, structured onboarding, and opportunities for career growth within a supportive team environment.

Qualifications

• Experience in customer support or service-driven role, with fintech as a bonus.
• Ability to navigate dashboards, CRMs, or internal platforms fluently.
• Mindset valuing precision, patience, and trust.

Responsibilities

• Support users with questions about payments, accounts, and financial tools.
• Investigate platform behavior and escalate inconsistencies.
• Liaise with compliance, technical, and fraud teams for resolutions.
• Maintain service quality in complex or time-sensitive situations.
• Maintain high service quality in time-sensitive situations.

Skills

Fluency in Danish (C1/C2)

Fluency in English (B2 or higher)

Strong communication skills

Customer support experience

Tech-comfortable

Tools

CRM systems

Job description

Customer Support Analyst Danish & English

Help people trust their money in a digital world.

This isn't a script-reading job.

You'll be the human connection between users and a world-class fintech platform where accuracy, clarity, and empathy are key to every interaction.

We're hiring a Danish-speaking Customer Support Analyst who's curious, detail-oriented, and ready to become an expert in digital finance support. If you've got the communication skills, we'll teach you the tools and together, we'll build a support experience that users trust.

What You'll Do:

• Support Danish and English-speaking users with questions about payments, accounts, and financial tools
• Investigate platform behavior, detect inconsistencies, and escalate where needed
• Liaise with compliance, technical, and fraud teams to ensure fast, accurate resolution
• Offer users not just answers, but confidence
• Keep service quality high even when things get complex or time-sensitive

What We're Looking For:

• Fluency in Danish (C1/C2) and English (B2 or higher)
• Experience in customer support or a service-driven role fintech or tech is a bonus
• Tech‑comfortable: navigating dashboards, CRMs, or internal platforms feels natural
• Strong written and verbal communication skills, with a calm, clear approach
• A mindset that values precision, patience, and user trust

What We Offer:

• Relocation package available
• Structured onboarding and fintech training, no finance background needed
• A multicultural, supportive team focused on excellence, not call volume
• Career development and the chance to grow with a rapidly evolving sector
• The opportunity to make a real impact in how users experience and trust their financial tools

If you're ready to bring clarity and confidence to the world of digital finance and do it in a way that reflects the needs of real people this is your next step.

Apply now and shape how the future of fintech feels.