Danish-Speaking FinTech Customer Support Specialist

ViaBill, Inc.; København; Hybrid; DKK 360,000 - 480,000; Full time

Benefits offered by this job

Structured onboarding

Professional, supportive team

Modern office in Copenhagen

Development opportunities

Job summary

ViaBill, Inc. is seeking a Danish-speaking Customer Support Specialist in Copenhagen to assist customers with payments, orders, and accounts. You will resolve cases in a friendly, solution-oriented manner while adhering to internal procedures and compliance checks.

The role collaborates with the Customer Support and Operations teams to ensure a smooth customer experience. Ideal candidates are native Danish speakers with strong English skills, prior customer support experience, and a

Qualifications

• Native Danish or fluent Danish at a professional level.
• Strong command of English, working language.
• Experience in customer support or another customer-facing role.
• Clear and professional communicator with a strong service mindset.
• Structured and reliable, comfortable handling multiple cases in parallel.
• Calm and professional, even in challenging situations.
• Confident using digital tools and support systems.

Responsibilities

• Support customers with questions related to payments, orders, and accounts
• Resolve cases in a clear, friendly, and solution-oriented manner
• Follow internal procedures and guidelines, including compliance-related checks
• Accurately register and document cases in our support system
• Identify recurring issues and share insights with the team
• Collaborate closely with colleagues across Customer Support and Operations

Skills

Danish native

English proficient

Customer support experience

Service mindset

Multitasking

Calm under pressure

Digital tools

Job description

ViaBill, Inc. is seeking a Danish-speaking Customer Support Specialist in Copenhagen to assist customers with payments, orders, and accounts. You will resolve cases in a friendly, solution-oriented manner while adhering to internal procedures and compliance checks.

The role collaborates with the Customer Support and Operations teams to ensure a smooth customer experience. Ideal candidates are native Danish speakers with strong English skills, prior customer support experience, and a