Customer Support Specialist with Danish

ViaBill, Inc.; København; Hybrid; DKK 360,000 - 480,000; Full time

Benefits offered by this job

Structured onboarding

Professional, supportive team

Modern office in Copenhagen

Development opportunities

Job summary

ViaBill, Inc. is seeking a Danish-speaking Customer Support Specialist in Copenhagen to assist customers with payments, orders, and accounts. You will resolve cases in a friendly, solution-oriented manner while adhering to internal procedures and compliance checks.

The role collaborates with the Customer Support and Operations teams to ensure a smooth customer experience. Ideal candidates are native Danish speakers with strong English skills, prior customer support experience, and a

Qualifications

• Native Danish or fluent Danish at a professional level.
• Strong command of English, working language.
• Experience in customer support or another customer-facing role.
• Clear and professional communicator with a strong service mindset.
• Structured and reliable, comfortable handling multiple cases in parallel.
• Calm and professional, even in challenging situations.
• Confident using digital tools and support systems.

Responsibilities

• Support customers with questions related to payments, orders, and accounts
• Resolve cases in a clear, friendly, and solution-oriented manner
• Follow internal procedures and guidelines, including compliance-related checks
• Accurately register and document cases in our support system
• Identify recurring issues and share insights with the team
• Collaborate closely with colleagues across Customer Support and Operations

Skills

Danish native

English proficient

Customer support experience

Service mindset

Multitasking

Calm under pressure

Digital tools

Job description

About ViaBill

ViaBill is Denmark’s leading “Buy Now, Pay Later” provider, helping consumers manage their purchases with flexible payment solutions. We’re on a mission to make shopping smarter and more accessible, both online and in-store.

We are looking for a Danish-speaking Customer Support Specialist to help our customers with everyday questions and ensure a smooth and professional experience with ViaBill.

What you will do

• Support customers with questions related to payments, orders, and accounts
• Resolve cases in a clear, friendly, and solution-oriented manner
• Follow internal procedures and guidelines, including compliance-related checks
• Accurately register and document cases in our support system
• Identify recurring issues and share insights with the team
• Collaborate closely with colleagues across Customer Support and Operations

About you

• Native Danish speaker or fluent at a professional level
• Strong command of English, which is our working language
• Experience in customer support or another customer‑facing role
• Clear and professional communicator with a strong service mindset
• Structured and reliable, comfortable handling multiple cases in parallel
• Calm and professional, even in challenging situations
• Confident using digital tools and support systems
• Motivated to learn and work in a fast‑moving environment

What we offer

• A stable role in a growing and well‑established FinTech company
• Structured onboarding and continuous support
• A professional, supportive, and down‑to‑earth team
• Modern office in the heart of Copenhagen
• Opportunities for development and growth within Customer Support

About Our Team

We believe in talent, drive, and creating an environment where everyone has the freedom to develop their skills. Our success is backed by numbers and data, and we recognize those who push beyond expectations.

Our diverse, highly talented team consists of 20+ nationalities and is headquartered in Copenhagen, Denmark. Our office is located in the historic heart of the city.

Join our 70+ ambitious colleagues and be part of something extraordinary.