Danish Fintech Support Analyst — Clarity & Trust

Cross Border Talents; København; On-site; DKK 360,000 - 480,000; Full time

Benefits offered by this job

Relocation package available

Structured onboarding

Career development opportunities

Job summary

A leading fintech company in Copenhagen is seeking a Danish-speaking Customer Support Analyst to provide exceptional support for users. You will manage inquiries about payments and accounts while ensuring high-quality service. Ideal candidates are fluent in Danish and English, possess strong communication skills, and have experience in customer support roles. The role offers a relocation package, structured onboarding, and opportunities for career growth within a supportive team environment.

Qualifications

• Experience in customer support or service-driven role, with fintech as a bonus.
• Ability to navigate dashboards, CRMs, or internal platforms fluently.
• Mindset valuing precision, patience, and trust.

Responsibilities

• Support users with questions about payments, accounts, and financial tools.
• Investigate platform behavior and escalate inconsistencies.
• Liaise with compliance, technical, and fraud teams for resolutions.
• Maintain service quality in complex or time-sensitive situations.

Skills

Fluency in Danish (C1/C2)

Fluency in English (B2 or higher)

Strong communication skills

Customer support experience

Tech-comfortable

Job description

A leading fintech company in Copenhagen is seeking a Danish-speaking Customer Support Analyst to provide exceptional support for users. You will manage inquiries about payments and accounts while ensuring high-quality service. Ideal candidates are fluent in Danish and English, possess strong communication skills, and have experience in customer support roles. The role offers a relocation package, structured onboarding, and opportunities for career growth within a supportive team environment.