Danish-speaking Customer Service Agent in Sofia (relocation package included)

Next Job Abroad; Denmark; On-site; DKK 300,000 - 420,000; Full time

Benefits offered by this job

Flexible hours

Fully paid training

Career development

Health insurance

Employee referrals

Job summary

Next Job Abroad is looking for a customer support specialist to assist users with tickets and calls. You will provide practical solutions to everyday device usage questions using a case-by-case, customer-oriented approach, and you will work with a passionate, international team.

You will communicate in Danish for daily support and English for training and internal communication, showing empathy and a real desire to help customers.

Qualifications

• Very good knowledge of Danish language (B2 or similar) for daily communication with customers.
• Good command of English (B1 or similar) for training and internal communication.
• Basic understanding of iOS and Android OS features.
• Demonstrating empathy.
• Desire to help customers as best as possible and willing to contribute to the team's success.
• Result-oriented with personal performance.
• Friendly and outgoing personality.
• Looking for a long-term employment.

Responsibilities

• Help the users with any issues they might have via tickets or calls
• Provide solutions to everyday device use questions on a case-by-case customer-oriented approach
• Identify trending issues and bugs from users' reported issues and communicate them to your supervision team
• Work with a passionate team of customer-friendly colleagues from an international background

Skills

Danish (B2)

English (B1)

Customer support

Empathy

Desire to help customers

Friendly demeanor

Long-term commitment

Team collaboration

Job description

Sofia combines city buzz with calm living. Grab a coffee downtown in the morning and be on a mountain trail after work. Life here is affordable, the food is fantastic, and the weather gives you both real summers and proper snowy winters.

And with a flat 10% income tax, you get to keep more of what you earn. Simple as that.

Description And Requirements

• Help the users with any issues they might have via tickets or calls
• Provide solutions to everyday device use questions on a case-by-case customer-oriented approach
• Identify trending issues and bugs from users' reported issues and communicate them to your supervision team
• Work with a passionate team of customer-friendly colleagues from an international background

Requirements

• Very good knowledge of Danish language (B2 or similar) for daily communication with customers
• Good command of English (B1 or similar) for training and internal communication
• Basic understanding of iOS and Android OS features
• Demonstrating empathy
• Desire to help customers as best as possible and willing to contribute to the team's success
• Result-oriented with personal performance
• Friendly and outgoing personality
• Looking for a long-term employment

Benefits

• Flexible working hours options
• Fully paid training
• Stable job and career development opportunities
• Attractive salary
• Additional health insurance
• 50+ benefits and services to choose from
Positive international working environment
• Support and learning
• Employee referral bonuses

Does it sound like the perfect job for you?