Danish Customer Support Consultant in Sofia

Next Job Abroad; Helsingør; On-site; DKK 13,000 - 18,000; Full time

Benefits offered by this job

Relocation bonus

Hotel stay on arrival

Paid training

Job summary

Next Job Abroad is seeking committed Customer Support Consultants to assist users of popular apps and digital services. You will handle non-technical issues via chat, email, and phone, while staying friendly and solutions-oriented.

The position requires Danish fluency and good English, a willingness to relocate, and a one-year commitment. We offer a generous relocation package, 21 days hotel stay on arrival, and comprehensive training to get you started.

Qualifications

• Fluent Danish and strong English skills.
• Excellent communication and problem-solving abilities.
• Willing to relocate and commit for at least 1 year.

Responsibilities

• Assist users via chat, email, and phone with non-technical issues.
• Maintain a friendly, helpful, and solution-oriented support approach.
• Coordinate with users to resolve account, subscription, and wallet issues.

Skills

Fluent Danish

English proficiency

Customer service

Communication

Tools

Live chat tools

Email tools

Phone tools

Job description

Looking for an international adventure with a solid routine?

If you speak Danish and want a straightforward, highly social job where you can fully log off and enjoy city life after hours, we’ve got you covered.

We are hiring Customer Support Consultants to help users with their everyday favourite digital apps, mobile wallets, and family streaming accounts.

No technical coding or engineering degree required.

If you're the person your family calls when their app store or digital payment account acts up, you already have the skills we need!

Your Day-to-Day:

• Helping users via chat, email, and phone with everyday, non-technical troubleshooting (think: unblocking accounts, fixing subscription issues, sorting out digital wallets).
• Keeping it friendly, helpful, and solution-oriented.
• The Shift Schedule: 10:00 - 19:00 (Monday to Friday only—weekends are 100% yours!).

• Fluency in Danish + solid professional English skills.
• A naturally helpful personality—you like talking to people and sorting out quick puzzles.
• Good computer skills (if you can manage live chats, emails, and phone tools smoothly, you're set).
• Ready to move abroad, experience a new culture, and commit for at least 1 year.
• Valid EU work rights (EU Passport).

• €1500 Gross Relocation Bonus (paid in 2 instalments) – to support relocation and initial rent costs
• 21 Days Free Hotel Stay: We cover your first 3 weeks of accommodation on arrival while our local team physically guides you to find your perfect long-term flat in Sofia.
• 4 Weeks of Paid Training: Hang out, learn the tools, and make friends before you even handle your first piece of live content.