Level Up in Europe: Danish Customer Support Consultant in Sofia

Next Job Abroad; København; On-site; DKK 156,000 - 211,000; Full time

Benefits offered by this job

Relocation bonus

Hotel stay for relocation

Paid training

Job summary

Next Job Abroad is seeking a Customer Support Consultant to assist users of popular digital apps, wallets, and streaming services. The role is non-technical and emphasizes friendly, solution-focused help, with a 10:00–19:00 Monday–Friday schedule and weekends off.

Fluency in Danish and strong English are required, along with a willingness to relocate for at least one year. No engineering degree needed; you will handle chats, emails, and phone inquiries using standard support tools.

Qualifications

• Fluency in Danish and solid professional English.
• Willing to relocate and commit for at least 1 year.
• Strong problem-solving and people skills for non-technical support.

Responsibilities

• Assist users via chat, email, and phone with everyday non-technical issues.
• Maintain a friendly, helpful, and solution-oriented approach.
• Follow the 10:00–19:00 shift, Monday to Friday; weekends are your own.

Skills

Danish fluency

English proficiency

Tools

Live chat software

Email systems

Phone tools

Job description

🚀 Next Launch Date: 12.06 (The ultimate summer upgrade!)

Looking for an international adventure with a solid routine? ☕🎉

If you speak Danish and want a straightforward, highly social job where you can fully log off and enjoy city life after hours, we've got you covered.

We are hiring Customer Support Consultants to help users with their everyday favourite digital apps, mobile wallets, and family streaming accounts.

No technical coding or engineering degree required.

If you're the person your family calls when their app store or digital payment account acts up, you already have the skills we need!

Your Day-to-Day:

• Helping users via chat, email, and phone with everyday, non-technical troubleshooting (think: unblocking accounts, fixing subscription issues, sorting out digital wallets).
• Keeping it friendly, helpful, and solution-oriented. ***
• The Shift Schedule: 10:00 - 19:00 (Monday to Friday only—weekends are 100% yours!).
  
  

Requirements

• Fluency in Danish + solid professional English skills.
• A naturally helpful personality—you like talking to people and sorting out quick puzzles.
• Good computer skills (if you can manage live chats, emails, and phone tools smoothly, you're set).
• Ready to move abroad, experience a new culture, and commit for at least 1 year.
• Valid EU work rights (EU Passport)
  
  

Benefits

• The Paycheck: Steady monthly gross salary in Euros: €2.200
• €1500 Gross Relocation Bonus (paid in 2 instalments) - to support relocation and initial rent costs
• 21 Days Free Hotel Stay: We cover your first 3 weeks of accommodation on arrival while our local team physically guides you to find your perfect long-term flat in Sofia.
• 4 Weeks of Paid Training: Hang out, learn the tools, and make friends before you even handle your first piece of live content