Danish-speaking Customer Service Agent in Sofia (relocation package included)

Next Job Abroad; Korsør; Hybrid; DKK 240,000 - 320,000; Full time

Benefits offered by this job

Flexible hours

Fully paid training

Health insurance

Career development opportunities

Employee referral bonuses

Positive international environment

Job summary

Next Job Abroad is seeking a Danish-speaking Customer Support agent to assist users with tickets or calls and provide friendly, case-by-case solutions. You will identify trending issues and communicate them to the supervision team.

You will work with a passionate international team, enjoy flexible hours, fully paid training, health insurance, and extensive benefits, while pursuing long-term employment and career growth in a dynamic environment.

Qualifications

• Very good knowledge of Danish language (B2 or similar) for daily communication with customers.
• Good command of English (B1 or similar) for training and internal communication.
• Basic understanding of iOS and Android OS features.

Responsibilities

• Help the users with any issues they might have via tickets or calls
• Provide solutions to everyday device use questions on a case-by-case customer-oriented approach
• Identify trending issues and bugs from users' reported issues and communicate them to your supervision team
• Work with a passionate team of customer-friendly colleagues from an international background

Skills

Danish proficiency

English proficiency

Empathy

Customer-focused attitude

Team collaboration

Job description

Sofia combines city buzz with calm living. Grab a coffee downtown in the morning and be on a mountain trail after work. Life here is affordable, the food is fantastic, and the weather gives you both real summers and proper snowy winters. And with a flat 10% income tax, you get to keep more of what you earn. Simple as that.

Description And Requirements

• Help the users with any issues they might have via tickets or calls
• Provide solutions to everyday device use questions on a case-by-case customer-oriented approach
• Identify trending issues and bugs from users' reported issues and communicate them to your supervision team
• Work with a passionate team of customer-friendly colleagues from an international background

Requirements

• Very good knowledge of Danish language (B2 or similar) for daily communication with customers
• Good command of English (B1 or similar) for training and internal communication
• Basic understanding of iOS and Android OS features
• Demonstrating empathy
• Desire to help customers as best as possible and willing to contribute to the team's success
• Result-oriented with personal performance
• Friendly and outgoing personality
• Looking for a long-term employment

Benefits

• Flexible working hours options
• Fully paid training
• Stable job and career development opportunities
• Attractive salary
• Additional health insurance
• 50+ benefits and services to choose from
• Positive international working environment
• Support and learning
• Employee referral bonuses

Does it sound like the perfect job for you?