Danish-speaking Customer Service Agent in Sofia (relocation package included)

Next Job Abroad; Aalborg; On-site; DKK 357,000 - 502,000; Full time

Benefits offered by this job

Flexible hours

Fully paid training

Career development

Health insurance

Employee referrals

Job summary

Next Job Abroad in Aalborg, Denmark, is seeking a customer support specialist to assist users via tickets or calls and provide practical solutions for device-related questions. You will collaborate with a friendly, international team and contribute to improving the customer experience.

The role requires fluent Danish for daily communication and good English for training and internal communications. A long-term commitment and a customer-focused mindset are essential.

Qualifications

• Fluent Danish for daily customer communication (B2 level or similar).
• Good command of English for training and internal communication (B1 level or similar).
• Basic understanding of iOS and Android OS features.
• Demonstrates empathy and a customer-first mindset.
• Desire to help customers and contribute to team success.

Responsibilities

• Help users with issues via tickets or calls.
• Provide solutions to everyday device-use questions on a case-by-case basis.
• Identify trending issues and bugs from users' reports and communicate them to supervision.
• Work with an international, customer-friendly team.

Skills

Danish language

English language

Empathy

Customer orientation

Job description

Sofia combines city buzz with calm living. Grab a coffee downtown in the morning and be on a mountain trail after work. Life here is affordable, the food is fantastic, and the weather gives you both real summers and proper snowy winters.

And with a flat 10% income tax, you get to keep more of what you earn. Simple as that.

Description And Requirements

• Help the users with any issues they might have via tickets or calls
• Provide solutions to everyday device use questions on a case-by-case customer-oriented approach
• Identify trending issues and bugs from users' reported issues and communicate them to your supervision team
• Work with a passionate team of customer-friendly colleagues from an international background

Requirements

• Very good knowledge of Danish language (B2 or similar) for daily communication with customers
• Good command of English (B1 or similar) for training and internal communication
• Basic understanding of iOS and Android OS features
• Demonstrating empathy
• Desire to help customers as best as possible and willing to contribute to the team's success
• Result-oriented with personal performance
• Friendly and outgoing personality
• Looking for a long-term employment

Benefits

• Flexible working hours options
• Fully paid training
• Stable job and career development opportunities
• Attractive salary
• Additional health insurance
• 50+ benefits and services to choose from
Positive international working environment
• Support and learning
• Employee referral bonuses

Does it sound like the perfect job for you?