Danish-speaking Customer Service Agent in Sofia (relocation package included)

Next Job Abroad; Odense; On-site; DKK 312,000 - 424,000; Full time

Benefits offered by this job

Flexible hours

Fully paid training

Career development

Health insurance

Employee perks program

International team

Positive working environment

Support and learning

Referral bonuses

Job summary

Next Job Abroad is seeking a Danish-speaking customer support agent to assist users via tickets and calls. You will provide friendly, case-by-case solutions for device-related questions and work with a diverse international team.

The role emphasizes empathy, a long-term commitment, and personal performance in a flexible, growth-oriented environment. Training is fully paid, with an attractive salary and access to additional health insurance and benefits.

Qualifications

• Danish language proficiency (very good, B2 or similar) for daily communication.
• English proficiency (good, B1 or similar) for training/internal communication.
• Basic understanding of iOS and Android OS features.
• Demonstrated empathy and a desire to help customers.
• Able to contribute to team success with a result-oriented mindset.
• Friendly and outgoing personality.
• Looking for a long-term employment.

Responsibilities

• Help users with issues via tickets or calls.
• Provide solutions to everyday device usage questions on a case-by-case basis.
• Identify trending issues and bugs from users’ reports and share with supervision.
• Collaborate with an international team of customer-friendly colleagues.

Skills

Empathy

Customer-oriented

Communication

Problem solving

Job description

Sofia combines city buzz with calm living. Grab a coffee downtown in the morning and be on a mountain trail after work. Life here is affordable, the food is fantastic, and the weather gives you both real summers and proper snowy winters.

And with a flat 10% income tax, you get to keep more of what you earn. Simple as that.

Description And Requirements

• Help the users with any issues they might have via tickets or calls
• Provide solutions to everyday device use questions on a case-by-case customer-oriented approach
• Identify trending issues and bugs from users' reported issues and communicate them to your supervision team
• Work with a passionate team of customer-friendly colleagues from an international background

Requirements

• Very good knowledge of Danish language (B2 or similar) for daily communication with customers
• Good command of English (B1 or similar) for training and internal communication
• Basic understanding of iOS and Android OS features
• Demonstrating empathy
• Desire to help customers as best as possible and willing to contribute to the team's success
• Result-oriented with personal performance
• Friendly and outgoing personality
• Looking for a long-term employment

Benefits

• Flexible working hours options
• Fully paid training
• Stable job and career development opportunities
• Attractive salary
• Additional health insurance
• 50+ benefits and services to choose from
Positive international working environment
• Support and learning
• Employee referral bonuses

Does it sound like the perfect job for you?