Danish Customer Support Consultant in Sofia

Next Job Abroad; Denmark; On-site; DKK 150,000 - 200,000; Full time

Benefits offered by this job

€1500 Relocation bonus

21 days hotel stay on arrival

4 weeks paid training

Job summary

Next Job Abroad is seeking Customer Support Consultants to assist users of popular digital apps, wallets and streaming services. This role emphasizes friendly, non-technical help and social interaction, ideal for those who enjoy chatting and problem solving.

A mandatory relocation to Sofia is offered with full EU work rights and a 1-year commitment. Expect a 10:00–19:00 Monday–Friday shift, a vibrant expatriate environment, and a strong focus on helping customers resolve issues promptly while

Qualifications

• Fluency in Danish and solid English skills.
• Enjoy talking to people and sorting out quick puzzles.
• Good computer skills handling chats, emails and phone tools.
• Willing to move abroad and commit for at least 1 year.
• EU work rights (EU Passport).

Responsibilities

• Assist users via chat, email and phone with non-technical issues.
• Keep interactions friendly, helpful and solution-oriented.
• Adhere to the 10:00–19:00 shift schedule, Mon–Fri.

Skills

Danish fluency

English proficiency

People skills

Computer literacy

Tools

Live chat tools

Email & phone tools

Job description

Looking for an international adventure with a solid routine?

If you speak Danish and want a straightforward, highly social job where you can fully log off and enjoy city life after hours, we've got you covered.

We are hiring Customer Support Consultants to help users with their everyday favourite digital apps, mobile wallets, and family streaming accounts.

No technical coding or engineering degree required.

If you're the person your family calls when their app store or digital payment account acts up, you already have the skills we need!

Your Day-to-Day:

• Helping users via chat, email, and phone with everyday, non-technical troubleshooting (think: unblocking accounts, fixing subscription issues, sorting out digital wallets).
• Keeping it friendly, helpful, and solution-oriented.
• The Shift Schedule: 10:00 - 19:00 (Monday to Friday only—weekends are 100% yours!).

Requirements

• Fluency in Danish + solid professional English skills.
• A naturally helpful personality—you like talking to people and sorting out quick puzzles.
• Good computer skills (if you can manage live chats, emails, and phone tools smoothly, you're set).
• Ready to move abroad, experience a new culture, and commit for at least 1 year.
• Valid EU work rights (EU Passport)

Benefits

• €1500 Gross Relocation Bonus (paid in 2 instalments) - to support relocation and initial rent costs
• 21 Days Free Hotel Stay: We cover your first 3 weeks of accommodation on arrival while our local team physically guides you to find your perfect long-term flat in Sofia.
• 4 Weeks of Paid Training: Hang out, learn the tools, and make friends before you even handle your first piece of live content