Danish Customer Support Consultant in Sofia

Next Job Abroad; Aalborg; On-site; DKK 100,000 - 133,000; Full time

Benefits offered by this job

€1500 Relocation Bonus (paid in 2 inst

21 Days Free Hotel Stay

4 Weeks Paid Training

Job summary

Next Job Abroad is seeking Customer Support Consultants to help users with everyday non-technical issues across popular apps, digital wallets and family streaming services.

No technical coding or engineering degree is required. You’ll be the family’s go-to person when app stores or digital payments misbehave, using calm, friendly support to resolve issues.

Qualifications

• Fluent Danish and solid English skills.
• Natural helpful personality with good communication.
• Experience with live chats, emails, and phone support.

Responsibilities

• Assist users with non-technical issues via chat, email, and phone.
• Maintain a friendly, helpful, and solution-oriented approach.

Skills

Danish language

English language

Customer empathy

Problem solving

Tools

Live chat tools

Email tools

Phone tools

Job description

Looking for an international adventure with a solid routine?

If you speak Danish and want a straightforward, highly social job where you can fully log off and enjoy city life after hours, we've got you covered.

We are hiring Customer Support Consultants to help users with their everyday favourite digital apps, mobile wallets, and family streaming accounts.

No technical coding or engineering degree required.

If you're the person your family calls when their app store or digital payment account acts up, you already have the skills we need!

Your Day-to-Day:

• Helping users via chat, email, and phone with everyday, non-technical troubleshooting (think: unblocking accounts, fixing subscription issues, sorting out digital wallets).
• Keeping it friendly, helpful, and solution-oriented.
• The Shift Schedule: 10:00 - 19:00 (Monday to Friday only - weekends are 100% yours!).

Requirements

• Fluency in Danish + solid professional English skills.
• A naturally helpful personality- you like talking to people and sorting out quick puzzles.
• Good computer skills (if you can manage live chats, emails, and phone tools smoothly, you're set).
• Ready to move abroad, experience a new culture, and commit for at least 1 year.
• Valid EU work rights (EU Passport)

Benefits

• €1500 Gross Relocation Bonus (paid in 2 instalments) - to support relocation and initial rent costs
• 21 Days Free Hotel Stay: We cover your first 3 weeks of accommodation on arrival while our local team physically guides you to find your perfect long-term flat in Sofia.
• 4 Weeks of Paid Training: Hang out, learn the tools, and make friends before you even handle your first piece of live content