Customer Support Specialist: Danish/English (SaaS)

Aceve; København; On-site; DKK 279,000 - 446,000; Full time

Job summary

Aceve is seeking a Customer Support Consultant in Denmark for a 9-month fixed-term role with a potential extension. You will handle inbound queries by phone and email, troubleshoot issues, and guide customers through Aceve platforms.

You own each case end-to-end, with follow-up and closure, while collaborating with the team to improve processes. You will identify patterns, share insights with product and support teams, and contribute to a consistently high-quality customer experience.

Qualifications

• Proven experience in customer service, customer support, or a comparable customer-facing role.
• Fluent in Danish and professional working proficiency in English.
• Strong digital capability and the ability to learn new systems quickly.
• A practical, solution-oriented approach to customer focus.
• A strong sense of ownership and follow-through to resolution.

Responsibilities

• Handle inbound customer queries via phone and email with a 50/50 channel split.
• Troubleshoot issues, guide customers through Aceve platforms, and implement solutions.
• Own cases end-to-end, including follow-up and closure.
• Communicate solutions clearly and practically to customers.
• Escalate to specialists when needed while maintaining ownership of communication.

Skills

Customer service

Multiple cases

Ownership mindset

Clear communication

Digital proficiency

Education

Relevant education or experience

Tools

CRM systems

Ticketing tools

Job description

Aceve is seeking a Customer Support Consultant in Denmark for a 9-month fixed-term role with a potential extension. You will handle inbound queries by phone and email, troubleshoot issues, and guide customers through Aceve platforms.

You own each case end-to-end, with follow-up and closure, while collaborating with the team to improve processes. You will identify patterns, share insights with product and support teams, and contribute to a consistently high-quality customer experience.