Online Consultant

NextPartners; Vejle; On-site; DKK 82,000 - 111,000; Full time

Benefits offered by this job

Competitive salary

Growth opportunities

Training on products and services

Supportive team environment

Job summary

NextPartners in Vejle, Denmark, is seeking an Online Consultant to deliver excellent customer service and support to online clients. This contract role focuses on handling inquiries via email, chat and social channels, guiding customers through product offerings and orders.

The ideal candidate has strong communication skills in English, problem-solving abilities, and the capacity to work independently with minimal supervision.

Qualifications

• Previous experience in a customer service or sales role preferred.
• Excellent communication skills, both written and verbal.
• Strong problem-solving skills and the ability to think on your feet.
• Familiarity with online communication platforms such as email, chat, and social media.
• Fluent in English.

Responsibilities

• Responding to customer inquiries and concerns through various online channels such as email, chat, and social media
• Providing accurate and timely information to customers regarding product offerings, pricing, and promotions
• Assisting customers with placing orders and resolving any issues that may arise during the ordering process
• Addressing customer complaints in a professional and empathetic manner, seeking solutions to ensure customer satisfaction
• Maintaining a thorough understanding of our products and services in order to effectively assist customers

Skills

Customer service

Sales

Communication

Problem-solving

Multi-channel support

English fluency

Job description

Online consultant vacancy in Vejle Denmark

Online Consultant

We are in search of a dynamic and customer-focused Online Consultant to join our team in Vejle. As an Online Consultant, you will be responsible for providing excellent customer service and support to our online clients. This is a contract position with a salary of $1300 per month.

Responsibilities:

• Responding to customer inquiries and concerns through various online channels such as email, chat, and social media
• Providing accurate and timely information to customers regarding product offerings, pricing, and promotions
• Assisting customers with placing orders and resolving any issues that may arise during the ordering process
• Addressing customer complaints in a professional and empathetic manner, seeking solutions to ensure customer satisfaction
• Maintaining a thorough understanding of our products and services in order to effectively assist customers

Requirements:

• Previous experience in a customer service or sales role preferred
• Excellent communication skills, both written and verbal
• Strong problem-solving skills and the ability to think on your feet
• Familiarity with online communication platforms such as email, chat, and social media
• Fluent in English (additional language skills are an asset)
• Ability to work independently with minimal supervision

We offer:

• Competitive salary of $1300 per month
• Opportunity for growth within the company
• Training on our products and services
• A supportive team environment