Bilingual SaaS Customer Support Specialist (Danish/English)

Fleetcor Europe LTD; København; On-site; DKK 280,000 - 360,000; Full time

Benefits offered by this job

Annual six-week vacation

5% company-paid pension

Health Insurance

Hot and cold beverages

Snacks selection

Healthy Lunch program

Massage program

Job summary

Corpay in Copenhagen, Denmark, is hiring a Customer Support Agent for Corpay One within International Vehicle Payments. You will deliver first-class service to internal and external customers while collaborating with the Customer Service and Account Executive teams.

Reporting to the Head of Customer Support, you will resolve inquiries, document cases, and help improve processes. The role requires 1 year of SaaS support experience and fluent Danish and English, with a proactive, detail‑oriented

Qualifications

• Minimum of 1 year in customer service or support, preferably within a SaaS company.
• Excellent verbal and written communication in Danish and English.
• Strong customer-focused mindset with proven commitment to satisfaction.
• High attention to detail with a consistent standard of quality.
• Self-motivated and reliable in delivering on commitments.
• Hands-on experience in technical support and troubleshooting is beneficial.
• Familiarity with ticketing systems and support workflows (Jira and Intercom).
• Strong IT and computer skills.

Responsibilities

• Respond to customer inquiries via chat, email, and phone — always timely, professional, and friendly.
• Troubleshooting issues, provide accurate solutions, and escalate when needed.
• Guiding customers step by step to ensure they get the most out of our product.
• Documenting and track all customer cases, ensuring consistent follow‑up until resolution.
• Collaborating with product and engineering teams by reporting bugs and sharing user feedback.
• Maintaining strong product knowledge to deliver confident and reliable support.
• Contributing to our knowledge base by creating and updating FAQs, help articles, and internal guides.
• Spotting recurring issues and proactively suggest process or product improvements.

Skills

Customer support

SaaS experience

Bilingual Danish/English

Troubleshooting

Ticketing systems

Strong IT skills

Attention to detail

Tools

Jira

Intercom

Job description

Corpay in Copenhagen, Denmark, is hiring a Customer Support Agent for Corpay One within International Vehicle Payments. You will deliver first-class service to internal and external customers while collaborating with the Customer Service and Account Executive teams.

Reporting to the Head of Customer Support, you will resolve inquiries, document cases, and help improve processes. The role requires 1 year of SaaS support experience and fluent Danish and English, with a proactive, detail‑oriented