SaaS Customer Success & Onboarding Lead

Hub; København; Vor Ort; DKK 900.000 - 1.200.000; Vollzeit

Zusammenfassung

AdPlenty is seeking a hands-on Customer Success & Operations Lead to build and scale a customer function across multi-location brands. You will turn signed agreements into successful implementations and lasting relationships, coordinating onboarding, adoption and retention with cross-functional teams.

You will lead the Customer Operations team, map clear success plans, and drive renewal conversations while collaborating with product, engineering and marketing to reduce manual work and improve

Qualifikationen

• Experience leading customer success in a SaaS/MarTech or tech-enabled services business.
• Ability to manage onboarding, adoption, retention and account growth.

Aufgaben

• Build the customer success function and playbooks across multi-location brands.
• Own onboarding and implementation with stakeholders (central and local teams, agencies, IT partners).
• Lead customer operations, support, campaign delivery and product feedback loops.
• Drive renewal and expansion conversations with senior leadership.
• Create scalable processes and documentation to enable repeatable workflows.

Jobbeschreibung

AdPlenty is seeking a hands-on Customer Success & Operations Lead to build and scale a customer function across multi-location brands. You will turn signed agreements into successful implementations and lasting relationships, coordinating onboarding, adoption and retention with cross-functional teams.

You will lead the Customer Operations team, map clear success plans, and drive renewal conversations while collaborating with product, engineering and marketing to reduce manual work and improve