Customer Success Manager — SMB, Nordics | Growth & Renewals

Arctic Wolf Networks UK LTD; Denmark; Remote; DKK 245,000 - 547,000; Full time

Benefits offered by this job

Benefits package

Variable incentive compensation

New hire equity grants

Job summary

Arctic Wolf Networks UK LTD in the Nordics is seeking a Customer Success Manager for SMB accounts to drive renewals and expansions. You will manage a portfolio of corporate customers using Arctic Wolf’s CyberSOC, deliver quarterly reviews, and advocate for customers with internal teams.

Strong consultative selling, Salesforce and spreadsheet proficiency, and 5+ years of sales experience are required; travel up to 10% may be necessary.

Qualifications

• 5+ years of demonstrated success in a sales role, preferably in a technology organization.
• Field sales experience strongly desired.

Responsibilities

• Managing a set of corporate customers who are utilizing Arctic Wolf’s CyberSOC solution.
• Achieving renewal and expansion targets through consultative selling techniques.
• Listening to customers and providing feedback to the business.
• Ensuring customer satisfaction and delivery of quarterly account reviews.
• Negotiating on behalf of management using product knowledge and knowledge of customer needs to upsell by positioning additional Arctic Wolf service offerings.

Skills

Tech aptitude

Salesforce

Spreadsheets

Customer service

Adaptability

Tools

Salesforce

Job description

Arctic Wolf Networks UK LTD in the Nordics is seeking a Customer Success Manager for SMB accounts to drive renewals and expansions. You will manage a portfolio of corporate customers using Arctic Wolf’s CyberSOC, deliver quarterly reviews, and advocate for customers with internal teams.

Strong consultative selling, Salesforce and spreadsheet proficiency, and 5+ years of sales experience are required; travel up to 10% may be necessary.