Customer Success Manager - 1 Year Maternity Cover, Denmark

Free resume; Region Midtjylland; Hybrid; DKK 200,000 - 334,000; Full time

Job summary

Teton is seeking a Customer Success Manager for a one-year maternity cover in Jutland, Denmark. The role focuses on guiding customers from contract to onboarding and expansion, including on-site hardware installation, and close collaboration with IT and care staff.

The candidate should travel regionally and ensure excellent customer service. Applicants should have SaaS experience, a care sector or social science background, and a proactive, empathetic approach.

Qualifications

• Experience as a Customer Success Manager in SaaS or tech-enabled services.
• Background in care sector or social sciences.
• Proactive, collaborative, and dynamic team player.
• Enjoy meeting customers and understanding their needs.
• Onboarding and training new users effectively.

Responsibilities

• Oversee the customer journey from contract signing to onboarding and expansion.
• Coordinate on-site hardware installation with stakeholders (IT, estate planning, care staff).
• Build strong relationships with front-line customers and be willing to join night shifts and travel in Jutland.

Skills

Customer Success

SaaS experience

Travel readiness

Education

Care sector background

Social science background

Tools

CRM tools experience

Job description

Teton is seeking a Customer Success Manager for a one-year maternity cover in Jutland, Denmark. The role focuses on guiding customers from contract to onboarding and expansion, including on-site hardware installation, and close collaboration with IT and care staff.

The candidate should travel regionally and ensure excellent customer service. Applicants should have SaaS experience, a care sector or social science background, and a proactive, empathetic approach.