Regional Healthcare IT Customer Success Manager

Dedalus; København; Presencial; DKK 600 000 - 900 000; Tempo integral

Resumo da oferta

Dedalus is seeking a Customer Success Manager in Denmark to shape customer relationships and service delivery, driving value realization and growth within the region. You will lead cross‑functional teams including Product, Delivery, and Support, manage renewals and upsell opportunities, and ensure high customer satisfaction across Danish accounts.

The role requires a Bachelor’s in business, healthcare IT or SaaS experience, strong leadership, data‑driven decision making, and fluency in Danish

Qualificações

• Bachelor’s degree in business administration
• Experience in healthcare IT or SaaS industry or equivalent experience (preferred)
• Proven experience as a Support Leader or Customer Success Manager in a technology or healthcare IT environment
• Solid background in Customer Support operations (incident management, escalation handling, SLA monitoring)
• Strong leadership, organizational, and communication skills
• Demonstrated project management experience
• Analytical and problem-solving mindset with ability to make data-driven decisions
• Strong financial and performance management skills (budgeting, forecasting, KPI tracking)
• Experience in cross-functional collaboration and program management
• Self-motivated, customer-centric, and open to adopting new technologies and tools
• Fluency in Danish and English is mandatory
• Demonstrates flexibility, resilience, and proactive mindset in a fast-evolving environment

Responsabilidades

• Develop and implement customer success, retention, and growth strategies aligned with business objectives
• Oversee day-to-day customer operations, ensuring service excellence and satisfaction
• Drive adoption and value realization of the Dedalus portfolio within customer environments
• Ensure profitability and sustainable growth of the business unit through renewals, upsells, and customer advocacy
• Identify and pursue new business opportunities within existing accounts and markets
• Collaborate closely with Product Management, Sales, Delivery, and Support teams in Denmark
• Represent the voice of the Danish customer in strategic and operational discussions
• Maintain strong governance and communication with key customers and stakeholders
• Oversee project management activities, ensuring proper planning, execution, and follow-up of ongoing initiatives
• Demonstrate flexibility and adaptability in a dynamic, cross-functional, and international environment

Conhecimentos

Customer management

Leadership

Project management

Analytical thinking

Data-driven decisions

Communication

Budgeting/Forecasting

KPI tracking

Cross-functional collaboration

Formação académica

Bachelor’s degree in business administration

Descrição da oferta de emprego

Dedalus is seeking a Customer Success Manager in Denmark to shape customer relationships and service delivery, driving value realization and growth within the region. You will lead cross‑functional teams including Product, Delivery, and Support, manage renewals and upsell opportunities, and ensure high customer satisfaction across Danish accounts.

The role requires a Bachelor’s in business, healthcare IT or SaaS experience, strong leadership, data‑driven decision making, and fluency in Danish