Customer Success Manager (Maternity Leave Cover)

Bloom; Ballerup; Hybrid; DKK 234,000 - 357,000; Full time

Job summary

ClickLearn in Copenhagen, Denmark, is seeking a junior Customer Success Manager to join on a fixed-term contract of about 12 months, covering maternity leave, with roughly 30 hours per week and flexible scheduling to fit a student thesis.

You’ll manage a defined portfolio of customer accounts, build relationships with customer contacts, and help drive product adoption while collaborating with the CS team and other departments.

Qualifications

• No prior Customer Success experience required; we welcome recent graduates, student workers, or candidates early in their career with the right mindset and motivation to learn.

Responsibilities

• Manage a defined portfolio of customer accounts handed over with full context and documentation.
• Build strong relationships with customer contacts and drive product adoption.
• Develop understanding of ClickLearn’s features and help customers apply them to their daily use of the platform.
• Support customer interactions professionally with guidance from the CS team as needed.
• Track adoption levels and flag opportunities for improvement, escalating when useful.
• Notice early signs of dissatisfaction and raise them to the team for swift action.
• Direct customers to resources to support their enablement and help close the feedback loop with the Product Team.
• Collaborate with colleagues across the Customer Experience Team.

Job description

Customer Success Manager (Maternity Leave Cover)

Are you looking to kick-start your career in Customer Success within an international, fast-growing SaaS company? ClickLearn, a leading digital adoption software company, is looking for a motivated junior Customer Success Manager to join the team on a one-year fixed-term contract, covering a maternity leave.

Bloom is assisting ClickLearn in Copenhagen in hiring a junior Customer Success Manager — this role is well suited to a strong recent graduate, student worker, or someone in the early stages of a Customer Success or Account Management career. The position is for roughly 30 hours per week and is designed with flexibility to fit around a student writing their main thesis.

You’ll step into an existing portfolio of customers with full handover and support from the team, and you’ll work closely with the Customer Success team throughout the contract. The position is based in Copenhagen, Denmark, and reports to the Customer Success Lead and Chief Customer Officer (CCO), with close day‑to‑day collaboration with the Customer Success team.

About ClickLearn ClickLearn is the leading provider of user adoption solutions for business systems. Instead of creating your own e-learning and documentation manually, you can use ClickLearn’s authoring tool to record all your business processes once, and automatically generate narrated interactive videos, written instructions, hands-on-labs, PowerPoint slide decks, and a virtual assistant that work directly on top of your live system. They even offer AI-powered chat features for learners.

ClickLearn serves customers worldwide from offices in Copenhagen, St. Petersburg (Florida), and Ahmedabad (India). When delivering software for the major enterprise systems, ClickLearn has a no-nonsense-policy of free training, retraining, support, and configuration assistance. That is just one of the many things that customers love about the company.

ClickLearn is privately owned by its management team, giving you direct access to decision‑makers and a highly collaborative culture. The Copenhagen office has ~30 employees, with ~70 globally. Learn more at clicklearn.com

Your responsibilities

• Manage a defined portfolio of customer accounts (handed over with full context and documentation), maintaining regular contact and supporting their day‑to‑day success with ClickLearn.
• Build good working relationships with customer contacts and help drive continued product adoption.
• Develop a working understanding of ClickLearn’s features and benefits, and help customers apply them to their day‑to‑day use of the platform.
• Support customer interactions professionally, with guidance and coaching from the wider Customer Success team as needed.
• Track adoption levels and flag opportunities for improvement, escalating to the team where useful.
• Notice early signs of customer dissatisfaction and raise them internally so the team can respond quickly.
• Direct customers to the right resources (documentation, training, experts) to support their enablement.
• Help close the feedback loop internally by sharing customer input with the Product Team.
• Collaborate with colleagues across the Customer Experience Team (Support, Customer Success, Customer Enablement, and Implementation).
• Some flexibility to occasionally support a small number of APAC-based accounts outside core hours.

You will have regular cross‑functional communication with ClickLearn’s Sales, Marketing, and Development Teams, and full support from an experienced Customer Success team throughout the contract.

Your personal skills and qualities

• No prior Customer Success experience required — we welcome recent graduates, student workers, or candidates early in their career with the right mindset and motivation to learn.
• Any exposure to customer‑facing work, SaaS, or account coordination is a plus, but not required.
• Strong communication and relationship‑building instincts.
• Comfortable learning new software tools and systems quickly.
• Basic understanding of ERP systems such as Microsoft, IFS, Oracle, or SAP is a bonus (but not required).
• Fluent English with excellent written and spoken communication skills.
• Organized, proactive, and comfortable working independently once ramped up.
• Curious and eager to contribute ideas on customer needs and process improvement.

Contract details

• Type: Fixed‑term contract, approximately 12 months (maternity leave cover)
• Location: Copenhagen, Denmark (on‑site/hybrid per office policy)
• Start: October 2026 to align with handover period before leave begins

ClickLearn offer

• A hands‑on introduction to Customer Success in an international SaaS company.
• Full onboarding, handover, and ongoing support from an experienced CS team.
• The opportunity to work with skilled colleagues in a fast‑growing SaaS company.
• Strong opportunities for professional development, with potential for the role to evolve depending on business needs.
• A diverse and flexible workplace with a genuine commitment to work‑life balance.
• A global working environment with teams in Denmark, the US, and India.