Customer Success Manager, Healthcare IT — Denmark

dedalus; Denmark; On-site; DKK 650,000 - 900,000; Full time

Job summary

Dedalus is seeking a Customer Success Manager in Denmark to shape customer relationships, service delivery, and business performance within the region. You will lead with strong customer management, project capabilities, and hands-on support to ensure satisfaction, retention, and growth while aligning Delivery, Support, and Product teams.

The role requires leadership, healthcare IT or SaaS experience, and fluency in Danish and English, with a focus on renewals, upsells, and customer advocacy in

Qualifications

• Bachelor's degree in business administration.
• Experience in healthcare IT or SaaS industry preferred.
• Proven experience as a Support Leader or Customer Success Manager in tech or healthcare IT.
• Solid background in Customer Support operations (incident management, escalation handling, SLA monitoring).
• Strong leadership, organizational, and communication skills.
• Demonstrated project management experience.
• Analytical and problem-solving mindset with data-driven decisions.
• Strong budgeting and performance management skills (forecasting, KPI tracking).
• Experience in cross-functional collaboration and program management.
• Self-motivated, customer-centric and open to new tools.
• Fluency in Danish and English is mandatory.

Responsibilities

• Develop and implement customer success, retention, and growth strategies aligned with business objectives.
• Oversee day-to-day customer operations, ensuring service excellence and satisfaction.
• Drive adoption and value realization of the Dedalus portfolio within customer environments.
• Ensure profitability and sustainable growth through renewals, upsells, and customer advocacy.
• Identify and pursue new business opportunities within existing accounts and markets.
• Collaborate closely with Product Management, Sales, Delivery, and Support teams in Denmark.
• Represent the voice of the Danish customer in strategic and operational discussions.
• Maintain governance and communication with key customers and stakeholders.
• Oversee project management activities, ensuring proper planning, execution, and follow-up.
• Demonstrate flexibility and adaptability in a dynamic, cross-functional, international environment.

Skills

Leadership

Project management

Customer success

SLA monitoring

Analytical thinking

Budgeting & forecasting

Cross-functional collaboration

Danish & English fluency

Education

Bachelor's degree in business administration

Job description

Dedalus is seeking a Customer Success Manager in Denmark to shape customer relationships, service delivery, and business performance within the region. You will lead with strong customer management, project capabilities, and hands-on support to ensure satisfaction, retention, and growth while aligning Delivery, Support, and Product teams.

The role requires leadership, healthcare IT or SaaS experience, and fluency in Danish and English, with a focus on renewals, upsells, and customer advocacy in