Customer Service & Digital Transformation Leader

Ayvens

Denmark

Remote

DKK 900,000 - 1,200,000

Full time

2 days ago

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Benefits offered by this job

Bonus and pension

Health and dental insurance

Lunch scheme

Extra paid days off

Career development opportunities

Job summary

Ayvens is seeking an experienced Customer Service Manager to lead a 16-person team, including 2 Team Leads, and drive digital transformation across customer engagement and operations. You will champion Salesforce Service Cloud adoption, AI-enabled support, and continuous improvements to customer journeys.

The role requires strong leadership, Danish and English fluency, and on-site presence to align with our strategic direction and KPIs.

Qualifications

Proven leadership in Customer Service (5+ years).
Experience with Salesforce Service Cloud, process optimization, reporting or digital service initiatives.
Experience implementing or using AI in Customer Service, preferably in Salesforce ecosystems.
Fluent in Danish and English.

Responsibilities

Lead a team of 16, including 2 Team Leads, ensuring top customer experience across touchpoints.
Drive adoption of Salesforce Service Cloud and AI-driven support across the org.
Collaborate cross-functionally with Sales, Operations and IT to improve KPIs and service levels.
Use data and customer insights to guide decisions and optimize processes.