Customer Service Manager

ALDDK ALD Automotive A/S; Taastrup; On-site; DKK 900,000 - 1,200,000; Full time

Benefits offered by this job

Bonus and pension

Health and dental insurance

Lunch scheme

Extra paid days off

Career development opportunities

Job summary

Ayvens Denmark is seeking an experienced Customer Service Manager to lead and develop a 16-person team, including 2 Team Leads, and drive the digital transformation of customer service. You will collaborate with Sales, IT and Operations to enhance the customer journey and improve KPIs across touchpoints.

The role emphasizes on-site presence, strong leadership, and a focus on data-driven decision making in a dynamic, international environment with competitive salary and benefits.

Qualifications

• Proven experience with Salesforce Service Cloud and related automation initiatives.
• Experience implementing or using AI within Customer Service environments, preferably in Salesforce ecosystems.
• Minimum 5 years of leadership experience in Customer Service or similar.
• Proven track record of delivering strong operational and customer performance via KPIs.

Responsibilities

• Lead a 16-person team, including 2 Team Leads, ensuring top-tier customer experience.
• Champion Salesforce Service Cloud adoption and AI-driven support across the org.
• Collaborate with Sales, IT and operations to optimize processes and performance.
• Drive continuous improvement and transformation through data-driven decisions.

Skills

Salesforce Service Cloud

AI in CS

Leadership

Data analytics

KPI reporting

Fluent Danish

Fluent English

Tools

Salesforce

CRM systems

Job description

At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. Are you an experienced Customer Service leader who has successfully leveraged Salesforce, automation, and AI to improve customer experience and operational performance? Do you want to lead the digital transformation of customer service at one of Denmark's leading mobility companies? At Ayvens Denmark, we are looking for an experienced Customer Service Manager to lead and further develop our Customer Service organization. This is a unique opportunity to shape the future customer journey, drive digital innovation, and lead a team of dedicated customer service professionals in a fast-evolving environment.

Your Role

As Customer Service Manager, you will be responsible for leading a team of 16 employees, including 2 Team Leads, while ensuring outstanding customer experience across all touchpoints. You will serve as the voice of the customer and play a key role in driving continuous improvements, operational performance, and digital transformation initiatives. Reporting to the Operations & Services Director, you will work cross-functionally with stakeholders across Sales, Operations, IT, and other business areas to strengthen customer satisfaction, operational efficiency, and business performance.

Key Responsibilities

• Champion the continued development and adoption of Salesforce Service Cloud as the primary platform for customer engagement, service management, automation, and AI-driven customer support.
• Drive customer satisfaction and continuously improve the customer journey.
• Lead and develop a motivated, high-performing customer service team.
• Collaborate across the organization to create exceptional customer experiences.
• Ensure efficient, high-quality operations and strong performance against KPIs and service levels.
• Use data and customer insights to drive better decisions and business outcomes.

About You

You are a commercially minded and customer-focused leader with a passion for developing people and improving customer experience. You thrive in dynamic environments and enjoy balancing operational leadership with strategic transformation. We imagine that you:

• Have proven experience working with Salesforce Service Cloud, including process optimization, workflow design, reporting, or digital customer service initiatives.
• Have experience in implementing or utilizing AI solutions within Customer Service environments, preferably within Salesforce ecosystems, will be a significant advantage.
• Have at least 5 years of leadership experience within Customer Service, Customer Operations, or a similar customer-facing function.
• Have a proven track record of delivering strong operational and customer performance through KPIs and customer metrics.
• Have demonstrated success leading customer service teams through organizational, process, and technology change.
• Have strong analytical capabilities and a data-driven mindset.
• Thrive in an on-site environment, as frequent office attendance is essential for this role.
• Fluent Danish and English language skills.

Seize the opportunity for personal and professional growth

At Ayvens, you'll join a business undergoing significant transformation and have the opportunity to shape how we serve our customers in the future. You'll work with talented colleagues, influence strategic decisions, and help build a customer experience that sets us apart in the market. Of course, we also offer attractive benefits and perks, including:

• Competitive salary and benefits package, including bonus and pension
• State-of-the-art health and dental insurance, plus other favorable insurance offerings
• A healthy lunch scheme and a strong focus on work-life balance
• Extra paid days off
• Development and learning opportunities in an international and collaborative environment with career opportunities

Why Ayvens?

With over 3.1 million vehicles managed across more than 40 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive. At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that’s diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are. Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.

We look forward to hearing from you.