Customer Relations Specialist - Hybrid (Denmark)

BEC; Roskilde; Hybrid; DKK 420,000 - 540,000; Full time

Benefits offered by this job

Professional development

Health and dentist insurance

Pension scheme

Flexible working hours

Referral bonus

Job summary

BEC in Roskilde, Denmark, is seeking a Customer Consultant to join our Customer Consultants team. The role is based in our friendly office in Roskilde, with the option to work remotely up to 8 days per month.

You will collaborate with Customer Account Managers to ensure high customer satisfaction and value in deliveries. We value a curious mindset, fluency in Danish and English, and a background in banking or financial services, along with experience in customer relations and stakeholder

Qualifications

• Curious mind with open nature and knowledge sharing
• Fluent in Danish and English (written and spoken)
• Educational background in banking, financial sector or similar
• Working experience from banking, financial sector or similar
• Experience with customer relations and stakeholder management
• Team player and able to take responsibility
• Focus on efficiency and improvements
• Desire to make a difference every day

Responsibilities

• Strengthen our customer relations and satisfaction
• Engage with customers to secure value of deliveries from BEC
• Handle administrative tasks – including economy, agreements and proposals
• Stakeholder management with Development, Operations, Legal and Finance
• Continual improvement of internal processes and ways of working

Skills

Danish language

English language

Customer relations

Stakeholder management

Banking background

Financial sector experience

Team player

Process improvement

MS Office

Tools

MS Office

Job description

BEC in Roskilde, Denmark, is seeking a Customer Consultant to join our Customer Consultants team. The role is based in our friendly office in Roskilde, with the option to work remotely up to 8 days per month.

You will collaborate with Customer Account Managers to ensure high customer satisfaction and value in deliveries. We value a curious mindset, fluency in Danish and English, and a background in banking or financial services, along with experience in customer relations and stakeholder