Customer Consultant

BEC; Roskilde; On-site; DKK 420,000 - 540,000; Full time

Benefits offered by this job

Professional development

Health and dentist insurance

Pension scheme

Flexible working hours

Referral bonus

Job summary

BEC in Roskilde, Denmark, is seeking a Customer Consultant to join our Customer Consultants team. The role is based in our friendly office in Roskilde, with the option to work remotely up to 8 days per month.

You will collaborate with Customer Account Managers to ensure high customer satisfaction and value in deliveries. We value a curious mindset, fluency in Danish and English, and a background in banking or financial services, along with experience in customer relations and stakeholder

Qualifications

• Curious mind with open nature and knowledge sharing
• Fluent in Danish and English (written and spoken)
• Educational background in banking, financial sector or similar
• Working experience from banking, financial sector or similar
• Experience with customer relations and stakeholder management
• Team player and able to take responsibility
• Focus on efficiency and improvements
• Desire to make a difference every day

Responsibilities

• Strengthen our customer relations and satisfaction
• Engage with customers to secure value of deliveries from BEC
• Handle administrative tasks – including economy, agreements and proposals
• Stakeholder management with Development, Operations, Legal and Finance
• Continual improvement of internal processes and ways of working

Skills

Danish language

English language

Customer relations

Stakeholder management

Banking background

Financial sector experience

Team player

Process improvement

MS Office

Tools

MS Office

Job description

We are searching for a Customer Consultant to join our team

This position is based at our friendly office in Roskilde (Denmark), and you will join team Customer Consultants organized in Customer & Business Processes. The team is in charge of customer relations together with our Customer Account Managers, and we secure high customer satisfaction towards agreements and economy with our customers.

The position offers you the chance to be a part of a highly skilled and dedicated customer team, where collaboration, timely agreements, improvements, and customer satisfaction is a part of our exciting agenda.

At BEC, we prefer to collaborate often in the office, but we also keep the opportunity to work remotely up to 8 days per month. Your direct manager will be Rasmus Rosenville Nielsen.

Primary task and responsibilities include:

• Strengthen our customer relations and satisfaction
• Engage with our customers to secure value of the deliveries from BEC
• Handle administrative tasks – including economy, agreements and proposals
• Stakeholder management with Development, Operations, Legal and Finance
• Continual improvement of internal processes and ways of working

To succeed you will have:

• A curious mind with an open nature and desire to knowledge-share with others
• Fluent in Danish and English (written and spoken)
• Educational background in banking, financial sector or similar
• Working experience from banking, financial sector or similar
• Experience with customer relations and stakeholder management
• To be a part of a team and thrive with responsibility
• Focus on efficiency and improvements
• Desire to do a difference everyday

It’s nice-to-have:

• Experience within change management
• Experience in onboarding customers to new solutions
• Knowledge within BEC systems
• Skilled user in MS Office

Be your best self with BEC’s benefits!

We offer a diverse range of benefits for our employees. Here are just a few of them.

• Professional development
• Healthy, varied lunch and fruit in the canteen
• Active staff associations: yoga, cycling, go-karting, games, bowling etc.
• Flexible working hours
• Pension scheme
• Health and dentist insurance.
• Referral bonus

What does the recruitment process look like?

• Screening call:
  Let’s chat and see if we’re a match
• Meet your future manager and team
  : See who you’ll be working closely with.
• Personality and cognitive test:
  Let’s learn more about you.
• Meet our talent partner and your future manager once more
  : Get feedback on your test results.
• Time to sign the contract
  : We’re ready to welcome to BEC!

If you have questions, please contact Taent Attraction Partner Anders Skak-Arsntrup at [e-mail]

Application deadline:

Apply no later than 10. September 2026

Lokation:

Roskilde