Customer Consultant

BEC Financial Technologies; København; Hybrid; DKK 380,000 - 480,000; Full time

Benefits offered by this job

Professional development

Healthy, varied lunch and fruit in the

Healthy, varied lunch and fruit in the

Flexible working hours

Pension scheme

Health and dentist insurance.

Referral bonus

Job summary

BEC Financial Technologies in Roskilde invites a Customer Consultant to join a dynamic team focusing on customer relations, agreements, and value delivery. The role balances client engagement with internal process improvements and in-house collaboration.

The successful candidate will operate in a hybrid setup with strong Danish and English communication, and bring banking/finance experience to drive customer satisfaction.

Qualifications

• Fluent in Danish and English (written and spoken).
• Educational background in banking, financial sector or similar.
• Working experience from banking, financial sector or similar.
• Experience with customer relations and stakeholder management.
• Team player with sense of responsibility and drive.

Responsibilities

• Strengthen our customer relations and satisfaction.
• Engage with our customers to secure value of the deliveries from BEC.
• Handle administrative tasks – including economy, agreements and proposals.
• Stakeholder management with Development, Operations, Legal and Finance.
• Continual improvement of internal processes and ways of working.

Skills

Customer relations

Stakeholder management

English proficiency

Danish proficiency

Banking/Finance experience

Education

Banking/Finance background

Tools

MS Office

Job description

We are searching for a Customer Consultant to join our team

This position is based at our friendly office in Roskilde (Denmark), and you will join team Customer Consultants organized in Customer & Business Processes. The team is in charge of customer relations together with our Customer Account Managers, and we secure high customer satisfaction towards agreements and economy with our customers.

The position offers you the chance to be a part of a highly skilled and dedicated customer team, where collaboration, timely agreements, improvements, and customer satisfaction is a part of our exciting agenda.

At BEC, we prefer to collaborate often in the office, but we also keep the opportunity to work remotely up to 8 days per month. Your direct manager will be Rasmus Rosenville Nielsen.

Primary task and responsibilities include:

• Strengthen our customer relations and satisfaction
• Engage with our customers to secure value of the deliveries from BEC
• Handle administrative tasks – including economy, agreements and proposals
• Stakeholder management with Development, Operations, Legal and Finance
• Continual improvement of internal processes and ways of working

To succeed you will have:

• A curious mind with an open nature and desire to knowledge-share with others
• Fluent in Danish and English (written and spoken)
• Educational background in banking, financial sector or similar
• Working experience from banking, financial sector or similar
• Experience with customer relations and stakeholder management
• To be a part of a team and thrive with responsibility
• Focus on efficiency and improvements
• Desire to do a difference everyday

It’s nice-to-have:

• Experience within change management
• Experience in onboarding customers to new solutions
• Knowledge within BEC systems
• Skilled user in MS Office

Be your best self with BEC’s benefits!

We offer a diverse range of benefits for our employees. Here are just a few of them.

• Professional development
• Healthy, varied lunch and fruit in the canteen
• Active staff associations: yoga, cycling, go-karting, games, bowling etc.
• Flexible working hours
• Pension scheme
• Health and dentist insurance.
• Referral bonus