Online Customer Experience Specialist

Executive Connect Qatar; Roskilde; On-site; DKK 65,000 - 79,000; Full time

Job summary

Executive Connect Qatar is seeking an Online Consultant based in Roskilde, Denmark. You will handle client inquiries through email, chat, and social media, ensuring exceptional service and product knowledge.

Requirements include at least 2 years in customer service and excellent English communication. The role emphasizes independent work and teamwork, with accommodation possible for non-local candidates.

Qualifications

• Minimum 2 years in customer service or related field.
• Excellent written and verbal English; other languages a plus.
• Experience with email, chat, and social media platforms.

Responsibilities

• Serve as the primary point of contact for clients through online channels.
• Respond promptly and professionally to client inquiries with accurate information.
• Build rapport and establish long-term relationships based on trust.
• Address complaints or concerns promptly; escalate when needed.
• Stay up-to-date with product knowledge to provide accurate information.
• Assist with troubleshooting online platforms.
• Collaborate with team members to improve customer experience.

Skills

Customer service

English communication

Online platforms

Problem solving

Attention to detail

Teamwork

Education

Bachelor's degree or equivalent

Tools

Email

Chat platforms

Social media

Job description

Executive Connect Qatar is seeking an Online Consultant based in Roskilde, Denmark. You will handle client inquiries through email, chat, and social media, ensuring exceptional service and product knowledge.

Requirements include at least 2 years in customer service and excellent English communication. The role emphasizes independent work and teamwork, with accommodation possible for non-local candidates.