Customer Care & E‑Commerce Fulfillment Specialist

Fashion Forum; København; Hybrid; DKK 280,000 - 360,000; Full time

Job summary

Cecilie Bahnsen is hiring a Customer Care & Order Fulfillment Assistant to join the Copenhagen-based team. You will be integral to delivering excellent customer experiences across our D2C business, handling orders, returns, and inventory across our e-commerce operations.

The role sits in our Copenhagen HQ and involves collaboration across customer service, logistics and admin tasks with a proactive, team-oriented mindset.

Qualifications

• Structured and proactive, able to manage multiple tasks.
• Excellent written and spoken English.
• Experience with e-commerce platforms (Shopify, Gorgias, Webshipper and/or MyLink) is a plus.
• Customer service experience is beneficial.

Responsibilities

• Respond to customer enquiries across email and social channels, reflecting a personal, professional brand experience.
• Demonstrate strong product knowledge and passion for the brand in all interactions.
• Handle all e-commerce order processing (picking, packing & shipping).
• Process returns and exchanges efficiently.
• Coordinate shipments with carriers and manage customs/export documentation.
• Organize and maintain inventory with regular stock counts.
• Improve customer service automation using Gorgias and related tools.

Skills

Highly organized

Task coordination

Service-minded

Shopify experience

Gorgias experience

Webshipper experience

MyLink experience

English communication

Energetic team player

Problem solving

Job description

Cecilie Bahnsen is hiring a Customer Care & Order Fulfillment Assistant to join the Copenhagen-based team. You will be integral to delivering excellent customer experiences across our D2C business, handling orders, returns, and inventory across our e-commerce operations.

The role sits in our Copenhagen HQ and involves collaboration across customer service, logistics and admin tasks with a proactive, team-oriented mindset.