Customer Care Representative

Hempel A/S; Kongens Lyngby; On-site; DKK 420,000 - 540,000; Full time

Job summary

Hempel A/S in Kongens Lyngby is seeking a Customer Care Representative to manage cross-border order processes, ensure on-time delivery and maintain high service levels. You will handle inquiries, coordinate with the commercial team, and drive compliance with SOPs, using ERP and MS Office tools to support data accuracy and efficient order handling.

English and Danish language proficiency is required. Join a global chemicals company with a strong service focus and opportunities for

Qualifications

• Ideally a Bachelor's degree in a relevant field or equivalent experience
• Minimum 2 years of experience in a relevant customer care role, ideally in an order to cash environment
• Experience in working with standard operating procedures
• Proficient with standard MS Office programs
• Working efficiency (written and spoken) in English and Danish
• Strong problem-solving and decision-making abilities
• Ideally proficient in using ERP software (Microsoft preferred)

Responsibilities

• End-to-end cross-border sales order management in ERP system, incl. facilitation of on-time delivery, product substitutions and invoicing
• End-to-end return order management
• Outbound and inbound customer communication
• Support and/or drive resolution of non-technical customer complaints
• Support customer data management
• Frequent interaction with the commercial organization on orders
• Ensuring adherence to health, safety and environment policies
• Ensure compliance with local and global rules when handling orders

Skills

Customer service experience

English & Danish proficiency

Problem-solving & decision-making

MS Office proficiency

Education

Bachelor's degree or equivalent experience

Relevant field background

Tools

ERP software (Microsoft)

Microsoft Office (Excel/Word)

Job description

Ready to join a team dedicated to strong connection and excellent service?

As our Customer Care Representative you will join a global company providing the opportunity for many cross functional and cross cultural working relationships. You will act as a first point of contact for our customers and be a key player in ensuring high customer satisfaction as well as diligence in documentation.

Take charge of supporting our Customers

As our Customer Care Representative you will be given the chance to provide service and handle customer enquiries, requests and concerns. You will be working with different tasks, providing great variety in the job.

• End to end cross-border sales order management in the ERP system, incl facilitation of on-time delivery, product substitutions and invoicing
• End-to-end return order management
• Outbound and inbound customer communication
• Support and/or drive resolution of non-technical customer complaints
• Support customer data management
• Frequent interaction with the commercial organization on orders
• Ensuring that a safe and healthy work environment exists by adhering to company health, safety and environment policies
• Ensure the upholding of local and global compliance rules, when handling orders

Are you an action-oriented professional with strong skills?

As Our Ideal Candidate You Will Have Working Experience Within Customer Service And Experience In Standard Operating Procedures. Moreover, We Expect You To Have

• Ideally a Bachelor's degree in a relevant field or equivalent experience
• Minimum 2 years of experience in a relevant customer care role, ideally in an order to cash environment
• Experience in working with standard operating procedures
• Proficient with standard MS Office programs
• Working efficiency (written and spoken) in English and Danish.
• Strong problem-solving and decision-making abilities
• Ideally proficient in using ERP software (Microsoft preferred)

What can you expect?

You will be joining a dedicated team who has a customer-centric mindset, resilience, proactiveness, dedication, and who are eager to work together as one team. We will give you the necessary tools to achieve high levels of customer care.

We are located in Kongens Lyngby and have a beautiful office with facilities such as a canteen, 24 hour gym, social activities, sports/arts/and wine clubs, and much more. Our environment is collaborative, positive, and growth oriented.

Application due

2026-10-15

Industry

Chemicals

At Hempel, you’re welcomed to a global community of +7000 colleagues around the world. A workplace built on shared trust, mutual respect and support for each other.

We’re on a mission to double our impact. To succeed, we need bright minds and team players.Which is why, from day one, your input, ideas and initiative are not only welcomed, but expected. In return,you will enjoy great opportunities for development in a growing global company – and be part of the solution by contributing to our global impact.

At Hempel, we are committed to everyone feeling safe, valued and treated equally, in an environment where each employee can bring their authentic selves to work. We believe that inclusion is key to innovation and by bringing together the most diverse perspectives and talents, we can achieve great things, together.