CUSTOMER CARE & ORDER FULFILLMENT ASSISTANT

Cecilie Bahnsen; København; Hybrid; DKK 290,000 - 424,000; Full time

Job summary

Cecilie Bahnsen, established in 2015 in Copenhagen, is seeking a structured and proactive Customer Care & Order Fulfillment Assistant to join our E-commerce team in Copenhagen. You will contribute to securing a great customer experience across our D2C business, handling orders, care, and admin tasks daily.

You will work in a small team, take responsibility for orders, returns, and shipments, and optimise our systems such as Gorgias.

Qualifications

• Highly organized, proactive and structured.
• Ability to manage and coordinate multiple tasks.
• Service-minded and thrives in dialogue with customers and partners.
• Experience with Shopify, Gorgias, Webshipper and/or MyLink is an advantage.
• Excellent communication skills in written and spoken English.

Responsibilities

• Respond to customer enquiries across email and social channels, ensuring a personal, professional brand experience.
• Demonstrate strong product knowledge and a passion for the brand in all interactions.
• Handle e-commerce order processing, including picking, packing and shipping.
• Handle returns and exchanges.
• Coordinate shipments and orders, including contact with carriers and customs documentation.
• Organise and maintain inventory, including stock counts.
• Take ownership of optimising Gorgias and automating customer service and order handling.

Skills

Highly organized

Proactive

Structured

Task coordination

Customer service mindset

English communication

Team player

Problem solving

Tools

Shopify

Gorgias

Webshipper

MyLink

Job description

CUSTOMER CARE & ORDER FULFILLMENT ASSISTANT

Cecilie Bahnsen is looking for a structured and proactive Customer Care & Order Fulfillment Assistant to join our team in Copenhagen. In this position, you will be an important part of securing a great customer experience throughout our D2C business. Your daily work will include a variety of assignments across customer service, logistics and administrative tasks, with a strong focus on daily order handling and customer care. The position will be part of our E-commerce team, located at our headquarters in Copenhagen.

As part of a small team, you will have a broad role and get close to many different parts of the business. We are looking for someone who thrives with responsibility, varied tasks, and a day-to-day where we help each other across the board.

HOW YOU WILL CONTRIBUTE:

• Respond to customer enquiries across email and social channels, ensuring every interaction reflects a personal, professional brand experience
• Demonstrate strong product knowledge and a genuine passion for the brand in all customer interactions
• Handle all e-commerce order processing, including picking, packing and shipping
• Handle returns and exchanges
• Coordinate shipments and orders, including contact with carriers, handling documentation for customs and export, and following up on orders and shipments
• Organise and maintain inventory, including stock counts
• Take ownership of optimising Gorgias and automating customer service and order-handling processes
• Organise and maintain inventory, including stock counts
• Assist with various administrative tasks as needed

DESIRED SKILLS AND QUALIFICATIONS:

• Highly organized, proactive, and structured
• Ability to manage and coordinate multiple tasks
• Is service-minded and thrive in dialogue with customers and partners
• Experience with Shopify, Gorgias, Webshipper and/or MyLink is an advantage
• Excellent communication skills in written and spoken English, including the capacity to converse warmly and effortlessly with customers
• Energetic team player
• A proactive approach to problem solving

ABOUT US

Cecilie Bahnsen, established in 2015 in Copenhagen, is a luxury ready-to-wear brand that blends Scandinavian minimalism with couture-level craftsmanship, creating ethereal yet contemporary silhouettes that resonate globally. With over 125 prestigious stockists worldwide, the brand has achieved impressive global growth, strengthened by successful collaborations with the likes of ASICS and The North Face, expanding Bahnsen's universe to new international audiences. The brand has cultivated a dedicated global community of followers drawn to the brand's distinctive blend of delicacy and craftsmanship, helping cement its presence as a leader in modern luxury. Her achievements have garnered industry recognition; in 2023, she was included in the prestigious BOF 500 list as one of the fashion industry's most influential voices. This recognition follows several prestigious accolades, including Cecilie's nomination for the esteemed LVMH Prize and her receipt of the Magasin du Nord Fashion Prize.