Customer Care & Order Fulfillment Assistant

Fashion Forum; København; Hybrid; DKK 280,000 - 360,000; Full time

Job summary

Cecilie Bahnsen is hiring a Customer Care & Order Fulfillment Assistant to join the Copenhagen-based team. You will be integral to delivering excellent customer experiences across our D2C business, handling orders, returns, and inventory across our e-commerce operations.

The role sits in our Copenhagen HQ and involves collaboration across customer service, logistics and admin tasks with a proactive, team-oriented mindset.

Qualifications

• Structured and proactive, able to manage multiple tasks.
• Excellent written and spoken English.
• Experience with e-commerce platforms (Shopify, Gorgias, Webshipper and/or MyLink) is a plus.
• Customer service experience is beneficial.

Responsibilities

• Respond to customer enquiries across email and social channels, reflecting a personal, professional brand experience.
• Demonstrate strong product knowledge and passion for the brand in all interactions.
• Handle all e-commerce order processing (picking, packing & shipping).
• Process returns and exchanges efficiently.
• Coordinate shipments with carriers and manage customs/export documentation.
• Organize and maintain inventory with regular stock counts.
• Improve customer service automation using Gorgias and related tools.

Skills

Highly organized

Task coordination

Service-minded

Shopify experience

Gorgias experience

Webshipper experience

MyLink experience

English communication

Energetic team player

Problem solving

Job description

Cecilie Bahnsen, established in 2015 in Copenhagen, is a luxury ready-to-wear brand that blends Scandinavian minimalism with couture-level craftsmanship, creating ethereal yet contemporary silhouettes that resonate globally. With over 125 prestigious stockists worldwide, the brand has achieved impressive global growth, strengthened by successful collaborations with the likes of ASICS and The North Face, expanding Bahnsen’s universe to new international audiences. The brand has cultivated a dedicated global community of followers drawn to the brand's distinctive blend of delicacy and craftsmanship, helping cement its presence as a leader in modern luxury. Her achievements have garnered industry recognition; in 2023, she was included in the prestigious BOF 500 list as one of the fashion industry’s most influential voices. This recognition follows several prestigious accolades, including Cecilie’s nomination for the esteemed LVMH Prize and her receipt of the Magasin du Nord Fashion Prize.

Customer Care & Order Fulfillment Assistant

Cecilie Bahnsen is looking for a structured and proactive Customer Care & Order Fulfillment Assistant to join our team in Copenhagen. In this position, you will be an important part of securing a great customer experience throughout our D2C business.

Your daily work will include a variety of assignments across customer service, logistics and administrative tasks, with a strong focus on daily order handling and customer care. The position will be part of our E-commerce team, located at our headquarters in Copenhagen.

As part of a small team, you will have a broad role and get close to many different parts of the business. We are looking for someone who thrives with responsibility, varied tasks, and a day-to-day where we help each other across the board.

How you will contribute:

• Respond to customer enquiries across email and social channels, ensuring every interaction reflects a personal, professional brand experience
• Demonstrate strong product knowledge and a genuine passion for the brand in all customer interactions
• Handle all e-commerce order processing, including picking, packing and shipping
• Handle returns and exchanges
• Coordinate shipments and orders, including contact with carriers, handling documentation for customs and export, and following up on orders and shipments
• Organise and maintain inventory, including stock counts
• Take ownership of optimising Gorgias and automating customer service and order-handling processes
• Organise and maintain inventory, including stock counts
• Assist with various administrative tasks as needed

Desired skills and qualifications:

• Highly organized, proactive, and structured
• Ability to manage and coordinate multiple tasks
• Is service-minded and thrive in dialogue with customers and partners
• Experience with Shopify, Gorgias, Webshipper and/or MyLink is an advantage
• Excellent communication skills in written and spoken English, including the capacity to converse warmly and effortlessly with customers
• Energetic team player
• A proactive approach to problem solving

Curious?

Customer Care & Order Fulfillment Assistant