Customer Care Consultant (German speaking) BOLIA

BOLIA; Aarhus; On-site; DKK 223,000 - 312,000; Full time

Job summary

BOLIA in Aarhus is seeking two Customer Care Consultants to support our German speaking markets. You will handle sales and service, advise customers by phone, email and social media, and ensure fast, thorough resolutions.

Fluency in German and English is required; knowledge of Italian is a plus. Experience with telephone and written customer service and with D365 is advantageous. This on-site role offers a dynamic, collaborative environment and a chance to grow with the New Ways of Working.

Qualifications

• Fluent in German (spoken and written).
• Fluent in English (spoken and written).
• Italian is a plus.
• Experience with telephone and written customer service.
• Strong service mindset and customer-first attitude.
• Ability to solve tasks quickly and efficiently.
• Team player with collaborative mindset.
• Knowledge of D365 is advantageous.
• Proficient with Microsoft Office tools.

Responsibilities

• Advise customers and stores by phone, email and social media.
• Handle complaints and ensure quick, satisfactory resolutions.
• Follow up on payments, deliveries and other admin tasks.
• Collaborate with other departments and stores.
• Ensure optimal workflows for customers and the company.

Skills

German language

English language

Italian language

Telephone customer service

Written customer service

D365

Office suite

Team player

Fast learner

Tools

D365

Office suite

Job description

Are you driven to create special customer experiences, inspiring surroundings and providing the world's best service? We are now looking for two Customer Care Consultants (German speaking) for our head office in Aarhus.

About The Job

As a Customer Care Consultant, you will become an ambassador for BOLIA. You will work at our beautiful head office in Værkmestergade and become part of the inspiring BOLIA culture – which is based on training and development, engaging colleagues and creating unique customer experiences.

For this position, the focus is on sales and service, and we work hard to provide a superbrand service to all our customers. If you have a background in the service industry, this will be a great advantage.

It is also important that you understand the balance between thoroughness and efficiency. We work in a fast-paced environment, where the perfect solution is measured by both speed and substance. You will have a wide network of contacts, both inside and outside the organization. It is key that you have good collaboration skills, and the ability to keep a cool head and a good mood even when things are busy.

We are looking for a Customer Care Consultant for the German market and another Customer Care Consultant for the Swiss, Austrian, and Luxembourg markets. Both positions are on-site at our headquarters in Aarhus.

Our Customer Care is currently open from 8 am to 7 pm every day of the week (except Sundays), but your primary working hours as a consultant will be from 08:00 to 16:00 from Monday to Friday. However, you will have an evening shift from 12:30 to 19:00 as well as a weekend shift (Saturday) from 09:00-16:00 approx. once or twice a month.

Your Tasks Are Diverse And Will Include

• Advising customers and stores by phone, email and social media
• Handling complaints and ensuring satisfactory and quick resolutions for customers
• Follow-up on payments, deliveries and other customer-related administrative tasks
• Working closely with the other departments and our stores
• Ensuring optimal workflows and solutions for the customer and BOLIA, independently and in collaboration with your colleagues

Your Competencies

• You speak and write fluent German - this is a requirement.
• You are also fluent in written and spoken English, and it will be a plus if you also speak Italian.
• Experience with telephone and written customer service will be an advantage
• You are very service-minded and put the customer first
• You take pride in solving tasks quickly and efficiently
• You are motivated by performance reviews and see them as a way to grow
• You are a good team player and help everyone reach the goal
• Experience with D365 will be an advantage
• You master the office suite and have an interest and flair for IT.

BOLIA as a workplace

At BOLIA, we operate under the philosophy of "Always in Beta". We are always evolving, and we love to challenge ourselves. The ‘ordinary’ workspace with strict hierarchies and structures is a thing of the past, and the time has come for what we call 'New Ways of Working', where individuality and community are in focus.

At BOLIA, you will therefore have a place to be exactly who you are. We work with floating workplaces, flexible schedules and collaboration across departments. We celebrate the social aspect of life – also outside the office, whether it is a game of badminton, a festive gin tasting or a cozy trip to the cinema. We have freshly brewed La Cabra coffee in the office and a tasty lunch scheme every single day.

Do you want to join our journey?

If you still have any questions, you are very welcome to contact our Customer Care Team Leaders, Marianne, at [e-mail] or Mikkel at [e-mail].

We look forward to hearing from you and to creating something extraordinary together.