Customer Care Consultant (Dutch Speaking - Maternity Cover) BOLIA

BOLIA; Denmark; Presencial; DKK 350.000 - 460.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

La Cabra coffee

Lunch scheme

Team events

Descripción de la vacante

BOLIA in Aarhus is seeking a Customer Care Consultant fluent in Dutch to join our head office. You will be the ambassador for the Dutch market, handling sales and service, advising customers and stores by phone, email and social media, and collaborating across departments to deliver outstanding experiences.

The role requires a customer-first mindset, strong communication in English, and willingness to work varied shifts including evenings and occasional weekends as described.

Formación

• Fluent in Dutch (speaking and writing) is required.
• Proficient English (written and spoken).
• Experience in customer service is advantageous.

Responsabilidades

• Advise customers and stores by phone, email and social media.
• Handle complaints with timely, satisfactory resolutions.
• Follow up on payments, deliveries and other admin tasks.
• Collaborate with other departments and stores.
• Ensure efficient workflows for customers and BOLIA.

Conocimientos

Dutch language

English language

Customer service experience

Team collaboration

D365 familiarity

Office suite

Herramientas

D365

Office Suite

Descripción del empleo

Are you driven to create special customer experiences, inspiring surroundings and providing the world's best service? We are now looking for a Customer Care Consultant (Dutch Speaking) for our head office in Aarhus.

About The Job

As a Customer Care Consultant for our Dutch market, you will become an ambassador for BOLIA. You will work at our beautiful head office in Værkmestergade and become part of the inspiring BOLIA culture – which is based on training and development, engaging colleagues and creating unique customer experiences.

For this position, the focus is on sales and service, and we work hard to provide a superbrand service to all our customers. If you have a background in the service industry, this will be a great advantage.

It is also important that you understand the balance between thoroughness and efficiency. We work in a fast-paced environment, where the perfect solution is measured by both speed and substance. You will have a wide network of contacts, both inside and outside the organization. It is key that you have good collaboration skills, and the ability to keep a cool head and a good mood even when things are busy.

Our Customer Care is currently open from 8 am to 7 pm every day of the week (except Sundays), but your primary working hours as a consultant will be from 08:00 to 16:00 from Monday to Friday. However, you will have an evening shift from 12:30 to 19:00 as well as a weekend shift (Saturday) from 09:00-16:00 approx. once or twice a month.

The position is a maternity cover, with a start date at the earliest opportunity and running until the end of September 2027.

Your Tasks Are Diverse And Will Include

• Advising customers and stores by phone, email and social media
• Handling complaints and ensuring satisfactory and quick resolutions for customers
• Follow-up on payments, deliveries and other customer-related administrative tasks
• Working closely with the other departments and our stores
• Ensuring optimal workflows and solutions for the customer and BOLIA, independently and in collaboration with your colleagues

Your Competencies

• You speak and write fluent Dutch - this is a requirement.
• You are also fluent in written and spoken English, and it will be a plus if you also speak German, French, Spanish or Italian
• Experience with telephone and written customer service will be an advantage
• You are very service-minded and put the customer first
• You take pride in solving tasks quickly and efficiently
• You are motivated by performance reviews and see them as a way to grow
• You are a good team player and help everyone reach the goal
• Experience with D365 will be an advantage
• You master the office suite and have an interest and flair for IT.

BOLIA as a workplace

At BOLIA, we operate under the philosophy of "Always in Beta". We are always evolving, and we love to challenge ourselves. The ‘ordinary’ workspace with strict hierarchies and structures is a thing of the past, and the time has come for what we call 'New Ways of Working', where individuality and community are in focus.

At BOLIA, you will therefore have a place to be exactly who you are. We work with floating workplaces, flexible schedules and collaboration across departments. We celebrate the social aspect of life – also outside the office, whether it is a game of badminton, a festive gin tasting or a cozy trip to the cinema. We have freshly brewed La Cabra coffee in the office and a tasty lunch scheme every single day.

We look forward to hearing from you and to creating something extraordinary together.