French-Speaking Customer Care Consultant — Part-Time

FashionUnited; Aarhus; Hybrid; DKK 138,000 - 193,000; Part time

Job summary

BOLIA in Aarhus is seeking a Customer Care Consultant for the French market, part-time (12–15 hours per week). You will be an ambassador for BOLIA, handling inquiries by phone, email and social media, and delivering outstanding customer experiences in a fast-paced setting.

The role involves advising customers, resolving complaints quickly, and collaborating with stores and other departments. Fluency in French is required; English is essential, Danish is a plus.

Qualifications

• Fluent French is required.
• Excellent written and spoken English; Danish is a plus.
• Experience with telephone and written customer service.
• Experience with D365 is an advantage.

Responsibilities

• Advising customers and stores by phone, email and social media.
• Handling complaints and ensuring quick, satisfactory resolutions.
• Follow-up on payments, deliveries and other admin tasks.
• Collaborating with other departments and stores to improve workflows.
• Ensuring efficient customer service in a fast-paced environment.

Skills

French language

English language

Danish language

Customer service

Teamwork

IT skills

D365

Microsoft Office

Tools

D365

Microsoft Office

Job description

BOLIA in Aarhus is seeking a Customer Care Consultant for the French market, part-time (12–15 hours per week). You will be an ambassador for BOLIA, handling inquiries by phone, email and social media, and delivering outstanding customer experiences in a fast-paced setting.

The role involves advising customers, resolving complaints quickly, and collaborating with stores and other departments. Fluency in French is required; English is essential, Danish is a plus.