B2B Customer Consultant - Luxury Eyewear

LINDBERG; Region Midtjylland; On-site; DKK 420,000 - 560,000; Full time

Job summary

LINDBERG, part of Kering Eyewear, seeks a Customer Consultant to join our Aarhus team. In a dynamic B2B environment across European markets, you will support the customer network for the Kering Eyewear brands and collaborate with the Italian Customer Service Hub to ensure a seamless, high‑quality experience.

You will manage end-to-end order flow, handle inquiries by phone, email and digital channels, and contribute to business growth while maintaining CRM data accuracy.

Qualifications

• Fluency in Spanish and English is required.
• Additional European languages (e.g. Italian, French, Portuguese, German) are a strong advantage.
• Experience in B2B customer service is preferred.
• Strong written and verbal communication skills.
• Customer-oriented with a proactive, service-minded attitude.
• ERP/CRM systems experience is a plus.

Responsibilities

• Manage end-to-end order flow in line with agreed trade terms.
• Handle customer inquiries via phone, email, and digital channels.
• Support customers with technical information and order-related queries.
• Manage and resolve customer complaints in a professional and efficient fashion.
• Proactively monitor and follow up on customer requests and open CRM cases.
• Ensure accurate tracking of relevant information across all systems in line with internal procedures.
• Provide product knowledge and brand storytelling to customers as needed.
• Collaborate with Sales teams and internal stakeholders.
• Identify and elevate priority issues as needed; take a proactive approach to improve service and identify business opportunities.

Skills

Spanish

English

Additional European language

Tools

SAP

Dynamics 365

Job description

LINDBERG, part of Kering Eyewear, seeks a Customer Consultant to join our Aarhus team. In a dynamic B2B environment across European markets, you will support the customer network for the Kering Eyewear brands and collaborate with the Italian Customer Service Hub to ensure a seamless, high‑quality experience.

You will manage end-to-end order flow, handle inquiries by phone, email and digital channels, and contribute to business growth while maintaining CRM data accuracy.