Luxury Sales Concierge - Client Relations Expert

Hermès; Region Hovedstaden; On-site; DKK 400,000 - 500,000; Full time

Job summary

Hermès in Denmark is seeking a Sales Associate to be the welcoming face of the store, delivering personalized service across all Hermès universes and nurturing client relationships. You will work with an experienced team, focusing on high-quality sales, adapting to different cultures, and staying attuned to luxury market trends.

Fluent in Danish and English, you demonstrate empathy and a proactive, client-centric approach.

Qualifications

• At least 5 years of customer facing luxury retail experience.
• A true passion for people and outstanding service.
• Team player mindset to reach goals and go the extra mile.
• Fluent in Danish and English.
• Ability to adapt to different cultures and show real empathy.
• Broad interest in arts, travel, literature, news and culture.
• Up-to-date with luxury market trends and social media activity.

Responsibilities

• Welcome visitors with warmth and elegance, delivering high-quality service.
• Develop client relationships and advise across Hermès universes.
• Drive sales across product categories while maintaining brand standards.
• Call on clients to inform about new products and services.
• Handle client inquiries and concerns with discretion.

Skills

Customer service

Communication

Teamwork

Empathy

Cultural adaptability

Bilingual

Job description

Hermès in Denmark is seeking a Sales Associate to be the welcoming face of the store, delivering personalized service across all Hermès universes and nurturing client relationships. You will work with an experienced team, focusing on high-quality sales, adapting to different cultures, and staying attuned to luxury market trends.

Fluent in Danish and English, you demonstrate empathy and a proactive, client-centric approach.