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Swedish-Speaking Client Support Agent-Relocation Package Offered
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Swedish-Speaking Client Support Agent-Relocation Package Offered
Job summary
A global tech recruiting agency is looking for a Swedish-speaking Client Support Agent to assist customers with e-commerce transactions. This role involves handling inquiries related to orders and payments, ensuring a seamless user experience. The position is remote, offering an attractive salary, bonuses, and relocation support for international hires.
Benefits
Qualifications
- Must have C2-level Swedish and fluent English.
- Strong communication and customer service skills required.
- Detail-oriented and problem-solver is essential.
Responsibilities
- Assist customers with order tracking, returns, and payment queries.
- Handle inquiries through phone, email, and chat.
- Collaborate with logistics and financial teams.
Skills
Job Openings Swedish-Speaking Client Support Agent-Relocation Package Offered
Cross Border Talents is looking for Swedish speakers to join a great project in Portugal, for one of the most renowned tech brands!
Location: Remote in Portugal
Contract: Full-time, 12-month renewable
Start Date: several start dates through June and July
About the Brand:
Join a global leader in technology and design a brand known for its innovation, sleek hardware, and exceptional customer experience. You'll be supporting users of its e-commerce platform through every step of their order journey.
Your Role:
As a Swedish-speaking E-commerce Support Specialist, you will help customers with everything from order tracking and returns to payment queries, ensuring a seamless and satisfying shopping experience.
Handle inquiries related to online orders: delivery, returns, refunds, and payment issues.
Communicate with customers via phone, email, and chat.
Ensure data security in compliance with GDPR and PCI standards.
Escalate complex cases and follow internal procedures.
Collaborate with logistics and financial teams.
You bring:
C2-level Swedish and higher and fluent English (C1).
Strong communication and customer service skills.
Detail-oriented mindset and problem-solving attitude.
Ability to work in rotating shifts (07:00-24:00, Mon-Sun).
Prior experience in customer support or back-office is a plus.
- EU member state ID or a valid residence card for Portugal
On Offer:
- Attractive monthly salary
- Extra payment for working late hours, public holidays and Sundays
Holiday and Christmas bonuses (paid monthly).
Meal allowance via card.
Paid training and onboarding.
Health insurance from day one.
Full remote setup with equipment provided.
Optional company accommodation and relocation support for international hires
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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