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[Hiring] Enterprise Customer Success Manager @Lumos
Résumé du poste
A leading tech startup is hiring a remote Enterprise Customer Success Manager to become a trusted partner for their largest customers. You will guide onboarding, drive adoption, and influence product strategy. The ideal candidate has over 7 years of experience in customer success and proven relationship-building skills. This role offers a competitive salary and various benefits, including unlimited PTO and remote work culture.
Prestations
Qualifications
- 7+ years of experience in Customer Success or a related customer-facing role.
- 3+ years of experience managing enterprise-level customers.
- Proven ability to build strong relationships with senior stakeholders.
Responsabilités
- Guide customers through onboarding and ensure adoption.
- Build and execute account strategies for retention.
- Develop executive-level relationships and QBRs/EBRs.
- Surface customer insights to influence product and marketing.
- Guide customers on best practices and technology strategy.
Connaissances
Aug 28, 2025 - Lumos is hiring a remote Enterprise Customer Success Manager. Salary: $160,000 - $205,000. Location: USA.
- Jump on a Rocketship: Since launching out of stealth mode just over 2 years ago, our team has grown from 20 to ~100 people and our customer base has 10x’ed with companies like GitHub, MongoDB and Major League Baseball!
- Build with Renowned Investor Backing: Andreessen Horowitz (a16z) backed us since the beginning and we've raised over $65m from Scale, Neo, Greg Brockman (President at OpenAI), Phil Venables (CISO at Google), and others.
- Thrive in a Unique Culture: You’ll join an early-stage company where you have actual influence on the trajectory of the company. We deeply care about our people and the philosophy we live by - check outour values here.
As a Lumos Customer Success Manager, you’ll be the trusted partner to our largest and most strategic customers. You’ll guide them through onboarding, ensure adoption and expansion, and influence both customer outcomes and our product roadmap.
- Onboarding Expert: Partner with Account Executives and Solutions Engineers for a seamless handoff from prospect to customer. Ensure kickoff and implementation goals are met, with ROI achieved within the expected timeline.
- Lifecycle & Renewals: Build and execute account strategies to drive adoption, expansion, and retention. Define goals, playbooks, and metrics; monitor customer health; and proactively identify risks and opportunities.
- Trusted Partner: Develop multi-threaded, executive-level relationships. Deliver purposeful QBRs/EBRs that connect business goals to Lumos impact and establish long-term success plans.
- Voice of the Customer: Surface customer insights to influence product, marketing, and GTM. Partner with Product, Engineering, SE, and Sales to proactively address risks and drive adoption.
- Consultative Advisor: Guide customers on Lumos best practices and technology strategy. Ensure usage of key product features to accelerate value realization and growth.
- 7+ years of experience in Customer Success or a related customer-facing role
- 3+ years of experience managing enterprise-level customers, driving adoption, and fostering long-term partnerships
- Proven ability to build strong relationships and engage with senior stakeholders
- Skilled at communicating complex or technical concepts in a clear, accessible way to technical and non-technical audiences
- Hands-on experience collaborating with technical teams, such as Security, Engineering, or DevOps
- Bonus: Experience in the identity or security space, or a background working in high-growth startup environments
We also care about whether you would be a good fit for Lumos based on thevaluesand characteristics that define how we achieve outcomes, not just your resume.
Thank you for considering Lumos, we hope to hear from you!
$160,000 - $205,000. Note that this range is a good faith estimate of likely pay for this role; upon hire, the pay may differ due to skill and/or level of experience.
- Remote work culture (+/-4 hours Pacific Time)
- Medical, Vision, & Dental coverage covered by Lumos
- Company and team bonding trips throughout the year fully coveredby Lumos
- Optimal WFH setup to set you up for success
- Unlimited PTO, with minimum time off to make sure you are rested and able to be at your best
- Up to 16 weeks for expecting parents
- Wellness stipend to keep you awesome and healthy
- 401k matching plan
* Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.
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