Jobs in Duisburg, Deutschland

Workster is partnering with a leading company in the field of business travel management, corporate cards, and expense solutions to recruit a Senior Business Travel Consultant to join their Portugal-based team.

In this role, you will support corporate clients by organizing their travel arrangements – including bookings for flights, hotels, rail, and other travel services. You’ll ensure a seamless travel experience, assist with self-service tools, and ensure compliance with company and customer travel policies.

Work Model : Full-time – fully remote anywhere in Portugal or hybrid from Lisbon.

Your Responsibilities :

• Provide customer service to corporate clients via phone, email, and chat
• Assess customer needs and travel preferences efficiently
• Manage complex bookings : flights, trains, hotels, rental cars, etc.
• Assist with self-service platforms and travel apps
• Ensure compliance with SLAs and quality standards
• Follow global travel and compliance policies
• Share feedback on service improvements and internal processes
• Participate in team meetings and discussions on travel industry trends
• Meet attendance and performance targets

Your Profile :

• German level C1 (spoken and written)
• Minimum 5 years of experience in business travel consulting (including flights, trains, hotels)
• At least 3 years of experience working with a GDS system (e.g., Sabre, Amadeus, Galileo) – mandatory
• Previous experience in customer service or contact center is a plus
• Confident with tools like Gmail, Zendesk, Slack, and Salesforce
• Willingness to work shifts (Monday–Sunday, between 7 : 00 and 23 : 00)
• Strong multitasking, problem-solving, and organizational skills
• Professional and empathetic communication style
• Additional language skills (e.g., French, Italian, Spanish) are an asset

The Offer :

• Competitive salary based on experience and qualifications
• Flexible working model – fully remote from Portugal or hybrid in Lisbon
• Comprehensive health, dental, and vision insurance
• Paid parental and bereavement leave
• Commuting support
• Mental health programs
• Internet allowance for home office
• Onboarding, training, and career development opportunities

Application Process :

• Introductory phone interview with a Workster recruiter
• Interview with HR from the partner company
• Final interview with the client

Ready to start an international career from Portugal?

Send your English CV to paula.skalecka@workster.jobs or apply directly via LinkedIn.

Join a multicultural team and shape the future of customer experience in business travel!