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As the CRM Manager at Lanes & Planes, you will be the go-to expert for all systems & tools that drive sales. Your core responsibility will be overseeing the CRM system (HubSpot), optimizing its use, and ensuring it fully supports the needs of the sales and marketing teams. Additionally, you will manage various other tools used across the sales process, including lead generation, sales pipeline management, and reporting tools. This is a unique opportunity to be a key player in the success of a rapidly growing SaaS company. You will collaborate with cross-functional teams and act as a bridge between Sales, Marketing, and Operations to ensure seamless technology integration and process optimization.

As the CRM Manager at Lanes & Planes, you will be the go-to expert for all systems & tools that drive sales. Your core responsibility will be overseeing the CRM system (HubSpot), optimizing its use, and ensuring it fully supports the needs of the sales and marketing teams. Additionally, you will manage various other tools used across the sales process, including lead generation, sales pipeline management, and reporting tools. This is a unique opportunity to be a key player in the success of a rapidly growing SaaS company. You will collaborate with cross-functional teams and act as a bridge between Sales, Marketing, and Operations to ensure seamless technology integration and process optimization.

1. CRM Management: Own the configuration, maintenance, and optimization of the CRM system (HubSpot). Ensure the CRM is utilized effectively across the sales team and is aligned with business goals.
2. System Ownership: Manage additional sales-related tools and systems (e.g., Lead scoring, Prospecting tools). Ensure all systems work together cohesively to streamline sales workflows.
3. Sales Data Management: Oversee the data quality and integrity within the CRM. Ensure that data is accurate, up-to-date, and actionable for decision-making and reporting.
4. Automation & Process Improvement: Design, implement, and optimize automated workflows within the CRM to improve sales productivity and efficiency. Lead process improvement initiatives to ensure sales operations run smoothly.
5. Training & Support: Provide ongoing training and support to the sales team on how to best use the CRM and other sales tools. Serve as the internal expert for troubleshooting issues and resolving technical challenges.
6. Collaboration with Teams: Work closely with Sales, Marketing, Customer Success, and IT teams to understand requirements and ensure the systems are working effectively for each department.
7. System Integrations: Lead integration efforts with other business systems (ERP, marketing automation platforms, etc.) to ensure seamless data flow and synchronization across all platforms.
8. Vendor Management: Evaluate, select, and manage relationships with third-party vendors for CRM tools and other sales systems.
9. Sales Reporting: Support in maintaining dashboards and reports to provide clear visibility into sales performance, pipeline health, and other KPIs for the Sales leadership team.

• Experience: Preferably 3-5 years of experience in CRM management (preferably HubSpot), with at least 1-2 years in a B2B SaaS environment.
• Technical Skills: Strong understanding of CRM configurations, integrations, automation tools, and data management practices. Familiarity with SQL or other data query languages is a plus.
• Process-Oriented: Strong project management skills with the ability to design and implement effective sales processes.
• Communication Skills: Excellent verbal and written communication skills, with the ability to work cross-functionally with various teams and stakeholders.
• Problem-Solving: Ability to troubleshoot complex CRM issues and suggest practical solutions.
• Language: Fluency in both English and German is preferred (but not required).
• Previous experience in a scale-up or high-growth environment.
• Familiarity with other sales-related tools such as Demodesk, Cloudtalk, LinkedIn Sales Navigator.

• You will be equipped with the latest MacBook.
• You will not be kept with time-consuming meetings; we prefer the fast way via Slack.
• You will work with an international team with whom you can regularly exchange ideas in our Munich office or remotely.
• Flat hierarchies and quick decisions.
• Professional office infrastructure as well as free drinks, coffee, and daily fresh fruit.
• Creative freedom and active participation in building our company.
• Exciting team events.
• Permanent employment with a fixed salary.
• Flexible working hours.
• Discounted travel via L&P, e.g., for your 28-30 days holiday per year.
• Health and wellness programs, including gym membership.

Are you looking for an exciting new challenge? Are you a true team player? Then we offer you an excellent opportunity to become part of our success story!

Lanes & Planes is the first end-to-end travel and expense management solution that truly digitizes every aspect of a business trip—from booking to reimbursement and beyond. A business travel platform that helps our customers save time, money, and hassle. Our team consists of talented and dedicated individuals with a passion for new technologies and a desire to make business travel in the B2B sector simpler and more convenient.

Wir freuen uns über deine Bewerbung bei Lanes & Planes.

Dein Lanes & Planes Talent Acquisition Team!