Workplace Experience Ambassador (m/f/d)

JLL; Berlin; On-site; EUR 32,000 - 52,000; Full time

Job summary

JLL in Berlin seeks a Workplace Experience Ambassador to be the heart of our location, greeting employees, clients and visitors with exceptional service and coordinating front desk duties with our facility team.

You will help plan meetings, manage bookings, oversee safety tasks, support space audits, and work with security and vendors. Fluent German and English are required, and a commercial apprenticeship or similar qualification is essential.

Qualifications

• High service orientation required.
• Excellent communication skills in German and English.
• Strong organizational abilities with multitasking.

Responsibilities

• Welcome employees, clients and visitors as first point of contact.
• Manage calls, emails, access control, visitor badges and front desk services.
• Coordinate deliveries, luggage handling and lost and found.
• Prepare meeting spaces and manage bookings using Outlook/SharePoint.
• Monitor room environments, equipment, signage and consumables.
• Respond promptly to meeting and event requests.
• Coordinate with service providers and book maintenance work.
• Process trouble tickets and administrative tasks.
• Inspections and space audits support.
• Collaborate daily with security and vendors.
• Work flexibly across different settings as part of a team.
• Identify and report safety risks; maintain AED devices and first aid equipment.

Skills

Service orientation

Communication skills

Organizational skills

MS Office proficiency

Bilingual German/English

Education

Commercial apprenticeship

Tools

MS Office

Booking systems

Job description

Be the face of our workplace and create memorable experiences every day. As our Workplace Experience Ambassador, you're more than just reception – you're the heart of our location, combining exceptional service with smart facility operations.

Your Responsibilities

Visitor Experience & Front Desk

• Professional welcome and support for employees, clients, and visitors as first point of contact
• Management of calls, emails, access control, visitor badges, and front desk services
• Coordination of deliveries, luggage handling, and lost and found
• Personalized visitor experience based on awareness of on-site events

Meeting & Event Coordination

• Setup and preparation of meeting and event spaces according to guidelines
• Maintenance of booking systems (Outlook, SharePoint, Conference Room Finder)
• Monitoring of room environments including equipment, signage, and consumables
• Timely response to meeting and event requests

Facility Management Support

• Coordination with service providers and booking of maintenance work
• Processing of trouble tickets and administrative tasks
• Regular site inspections and support for space audits
• Daily collaboration with security and vendors
• Work flexibly in different settings as part of a the team

Health & Safety

• Identification and reporting of safety risks
• Maintenance of AED devices and first aid equipment
• Role as evacuation and fire safety officer (training provided)

Your Profile

Required

• Completed commercial apprenticeship or comparable qualification
• Professional experience in reception, hospitality, customer service, or facility management
• Strong service orientation and excellent communication skills
• Proficiency in MS Office and digital tools
• High organizational skills with ability to manage multiple priorities
• Team player with professional, friendly demeanor
• Fluent German and English language skills (written and spoken)
• Familiarity with booking and ticketing systems