Workplace Experience Ambassador

JLL; München; Vor Ort; EUR 40.000 - 55.000; Vollzeit

Zusammenfassung

A leading real estate services provider is seeking a Workplace Experience Ambassador to provide high-level customer service in Munich. The role involves managing front desk operations, coordinating meeting rooms, and supporting hospitality services. Ideal candidates should possess 2-3 years of experience in customer service, be fluent in German and English, and demonstrate strong organizational skills. This is a full-time position with opportunities for career growth.

Leistungen

Creative freedom for tasks

Active exchange in industry network

Personal growth opportunities

Qualifikationen

• 2-3 years of experience in customer service or front-of-house role.
• Professional appearance and demeanor with high attention to detail.
• Background in hotel industry or service centers is a plus.

Aufgaben

• Provide front desk and reception services.
• Greet and assist visitors professionally.
• Manage meeting room bookings and coordination.

Kenntnisse

Fluent in German and English

Strong organizational skills

Excellent interpersonal skills

Customer-first mindset

Ability to multitask

Tools

Google Docs

Jobbeschreibung

Workplace Experience Ambassador (m / f / d)

Location: On-site Munich DEU

Joins the Integrated Facilities Management team in Munich. Dynamic and flexible role within the Workplace Services (WPS) team providing high-level customer service across multiple administrative and operational functions. Proactive and service‑oriented individual who can seamlessly transition between front‑of‑house reception duties, service desk support, meeting coordination and administrative tasks. Cross‑trained in different roles to ensure business continuity and smooth operations.

Your tasks

• Provide front desk and reception services ensuring a professional welcoming and well‑organized office environment
• Greet, assist and direct visitors, clients and employees in a friendly and professional manner
• Manage internal and external meeting room bookings ensuring full accountability and smooth coordination
• Support vendor management for catering services ensuring timely delivery and high‑quality standards
• Assist with the preparation and coordination of meetings and events including signage, checklists and required documentation
• Oversee and support flexible room setups including furniture arrangements tailored to event or meeting needs
• Perform administrative and back‑office support tasks to ensure efficient office operations
• Actively support hospitality services as a Hospitality Day Porter including setting up coffee stations, snacks and performing light clean‑up duties
• Demonstrate willingness to travel occasionally to support other locations within Germany
• Maintain a flexible and hands‑on mindset supporting all areas of office management and effectively bridging operational and administrative functions

Your profile

• 2-3 years of experience in an administrative customer service or front‑of‑house role
• Background in the hotel industry, service centre or ticketing support is a plus
• Fluent in German and English (written and spoken)
• Strong organizational and time‑management skills
• Excellent interpersonal skills with a customer‑first mindset
• Professional appearance and demeanor with high attention to detail
• Ability to multitask and prioritize in a fast‑paced environment
• Build strong relationships with internal stakeholders and external guests ensuring personalized service
• Act as a trusted advisor for meeting hosts by providing catering recommendations and logistical support
• Develop expertise in workplace service tools, processes and best practices

Our offer

• Creative freedom for tasks and projects
• Active exchange in the global industry network
• Working together at eye level
• Space for personal growth, not only for work
• Acknowledgement of achievements – also monetary benefits
• The opportunity to enhance your skills and advance your career locally as well as regionally

Help shape JLL

We look forward to receiving your application stating your earliest possible starting date and your salary expectations. Paper applications cannot be accepted and due to reasons of data protection will be destroyed.

Contact: Marta Marunchak

Key Skills

Sales Experience, Marketing, Customer Service, Google Docs, Serving Experience, Retail Sales, Android, Product Demos, Event Planning, Events Management, Event Marketing, Dancing

Employment Type

Full‑Time

Experience

Years

Vacancy

1

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