Weekend Client Support Specialist – Part-Time

Jobtailor; Deutschland; Vor Ort; EUR 26.000 - 38.000; Vollzeit

Zusammenfassung

Jobtailor is seeking a customer service specialist to support families and tutors by handling inquiries across phone, email, text, and tickets while documenting conversations accurately.

The role requires excellent spoken and written English, meticulous attention to detail, and comfort learning new technology and CRM systems. Prior education/tutoring experience is a plus and remote work is possible.

Qualifikationen

• At least one year of customer service, call center, receptionist, or other phone-based support experience.
• Excellent spoken and written English with clear, professional verbal communication skills.
• Confident answering inbound calls and making outbound calls when needed.
• Friendly, patient, and professional with exceptional customer service skills.
• Strong attention to detail and accurate documentation.
• Comfortable learning new technology and working across multiple systems.
• Able to work independently, prioritize tasks, and exercise good judgment.
• Reliable with excellent attendance.

Aufgaben

• Answer inbound phone calls, emails, text messages, and support tickets.
• Assist parents, students, and tutors with routine questions and requests.
• Process straightforward account requests, including tutoring restarts, package upgrades, scheduling requests, and other administrative tasks.
• Capture revenue opportunities by helping families restart or continue tutoring services.
• Respond quickly and professionally so every customer knows they've been heard.
• Document conversations clearly and accurately in our systems.
• Escalate more complex issues to the weekday team with detailed notes and appropriate context.

Kenntnisse

Customer service

Clear communication

Documentation

Attention to detail

Tools

CRM

Jobbeschreibung

Responsibilities

• Answer inbound phone calls, emails, text messages, and support tickets.
• Assist parents, students, and tutors with routine questions and requests.
• Process straightforward account requests, including tutoring restarts, package upgrades, scheduling requests, and other administrative tasks.
• Capture revenue opportunities by helping families restart or continue tutoring services.
• Respond quickly and professionally so every customer knows they've been heard.
• Document conversations clearly and accurately in our systems.
• Escalate more complex issues to the weekday team with detailed notes and appropriate context.

Requirements

• At least one year of customer service, call center, receptionist, or other phone-based support experience.
• Excellent spoken and written English with clear, professional verbal communication skills.
• Confident answering inbound calls and making outbound calls when needed.
• Friendly, patient, and professional with exceptional customer service skills.
• Strong attention to detail and accurate documentation.
• Comfortable learning new technology and working across multiple systems.
• Able to work independently, prioritize tasks, and exercise good judgment.
• Reliable with excellent attendance.

Preferred Qualifications

• Experience in education or tutoring.
• Experience using a CRM.
• Previous remote work experience.

Technical Requirements

• Personal desktop or laptop computer.
• Reliable high-speed internet.
• Quiet, distraction-free workspace suitable for taking customer calls.
• Quality headset with microphone.

Core Competencies

Demonstrates strong customer service skills with a focus on clear communication and accurate documentation. Proficient in managing inbound and outbound calls while effectively utilizing technology and CRM systems.